Guest Relation Officer

Apricot Hotel

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

- Knowledge of hotel operation - Fluent in English with strong hospitality skills - Previous experience in handling guest complaints or challenges - Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests

Quyền lợi được hưởng

Discussed during the interview

Yêu cầu công việc

• To have a throughout knowledge of product and services. • Offer guests the best possible service through courteous and proper service. • Handle all emergencies according to established procedures. • Maintain and promote guest hospitality at all times. • Ensure all residents and guest’s complaints/requests are recorded properly in the Resident’s Response in a timely and directly manner. • Ensure that all issues are correctly resolved, are given proper compensation and receive a proper follow up in timely and professional manner. • Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests, Repeat & Long Stay Guests and Associates. • Re energize the internal guest recognition program including: VIP arrivals, anniversaries, guest’s birthdays, etc.

Yêu cầu hồ sơ

CV +2 photos

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