Guest Relation Officer
- Hạn nộp: 15/06/2023
- Mức lương: Thỏa thuận
Thông tin cơ bản
Quận Hoàn Kiếm - Hà Nội
Làm theo ca
Mô tả công việc
• To have a throughout knowledge of product and services.
• Offer guests the best possible service through courteous and proper service.
• Handle all emergencies according to established procedures.
• Maintain and promote guest hospitality at all times.
• Ensure all residents and guest’s complaints/requests are recorded properly in the Resident’s Response in a timely and directly manner.
• Ensure that all issues are correctly resolved, are given proper compensation and receive a proper follow up in timely and professional manner.
• Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests, Repeat & Long Stay Guests and Associates.
• Re energize the internal guest recognition program including: VIP arrivals, anniversaries, guest’s birthdays, etc.
Quyền lợi được hưởng
Salary: Negotiable depending on professional capacity
- Type of labor contract: Fixed term / indefinite term
- Full payment of insurance regimes: social insurance, health insurance, unemployment insurance
- Working time: 8 hours / 1 day. 1 day off a week. Supported with all protective equipment and tools during work
- Support 1 meal in shift
- Free parking available
- Regular training, opportunities for advancement.
- 13th month salary bonus and other holidays as prescribed
Yêu cầu công việc
- Knowledge of hotel operation
- Fluent in English with strong hospitality skills
- Previous experience in handling guest complaints or challenges
- Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests
Yêu cầu hồ sơ
CV +2 photos
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- Quy mô:
- Số 136 , Hàng Trống, Hoàn Kiếm, Hà Nội
Apricot Hotel, the only 5 star boutique hotel overlooking the legendary Hoan Kiem Lake, just soft open with featuring 123 elegantly appointed guest rooms and suites, restaurants. We are seeking qualified Vietnamese associates, who wish to develope a career in hospitality, to join our team.
Thông tin liên hệ
- Human Resources Manager