Guest Relation Officer

• Hạn nộp: 30/03/2024
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• To have a throughout knowledge of product and services.

• Offer guests the best possible service through courteous and proper service.

• Handle all emergencies according to established procedures.

• Maintain and promote guest hospitality at all times.

• Ensure all residents and guest’s complaints/requests are recorded properly in the Resident’s Response in a timely and directly manner.

• Ensure that all issues are correctly resolved, are given proper compensation and receive a proper follow up in timely and professional manner.

• Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests, Repeat & Long Stay Guests and Associates.

• Re energize the internal guest recognition program including: VIP arrivals, anniversaries, guest’s birthdays, etc.

Quyền lợi được hưởng

Salary: Negotiable depending on professional capacity

- Type of labor contract: Fixed term / indefinite term

- Full payment of insurance regimes: social insurance, health insurance, unemployment insurance

- Working time: 8 hours / 1 day. 1 day off a week. Supported with all protective equipment and tools during work

- Support 1 meal in shift

- Free parking available

- Regular training, opportunities for advancement.

- 13th month salary bonus and other holidays as prescribed

Yêu cầu công việc

- Knowledge of hotel operation

- Fluent in English with strong hospitality skills

- Previous experience in handling guest complaints or challenges

- Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests

Yêu cầu hồ sơ

CV +2 photos

Hotline: 0988566670

• Bình luận (5)
• Đánh giá (5)