Địa điểm: Thành Phố Phan Thiết, Bình Thuận | Hạn nộp: 27/07/2017 | Mức lương: Thỏa thuận | Giờ làm việc: Giờ hành chính

Số lượng cần tuyển: 1

Nộp hồ sơ nhanh

Mô tả công việc

 JOB DESCRIPTION: -          Responsible to monitor the global Front Office operation. Further in charge of the training program of the different sections. Responsible for the guest’s satisfaction in accordance with the Resort’s philosophy. To achieve a high level of guest’s satisfaction by maintaining consistency and efficiency in service and politeness among the members of the staff. To control the Front Office expenses to a minimum level and to maximize the revenue through room and outlet sales. -          Responsible to control front office operations in regards of accounting procedures and guest service procedures related to Front office. Continuous departmental training is key responsibility. -          Monthly reporting on departmental revenue and expenses. Responsible for controlling of all confidential and financially related information of Front Office. -          Represent the hotel in a positive manner on and off duty -          Ensure the departmental budgets are strictly adhered to. -          Analyze results and give ideas to increase profitability. -          Control the expenses of department and maintain them as low as possible within the level of service according to hotel’s philosophy. -          Check the City Ledger with the Chief Accountant. -          Ensure that the statistics data concerning the daily operations of the Front Office are correctly recorded. -          Optimize the sales by suggestive selling; train staff on selling techniques and ensure that they are implemented. -          Ensure that the Front Office team welcomes the customer properly. -          Check the quality of the services and service provisions delivered to the customer in the department. -          Ensures the correct operation of the various sections in the Front Office department  of the Resort -          Ensures that there is a good working environment for all employees. -          Ensures that the standards of the princess D’ Ân nam Resort & Spa and all associated procedures are applied on a day to day basis -          Ensures that there is compliance to all work legislation in the department. -          Transmit his/her knowledge to the staff to improve their performance and correct them if necessary. -          Prepare all the necessary documents for the day to day operation and assign the tasks to subordinates. -          Handle and solve special requests and complaints. -          Check that tasks are accomplished accurately by the staff. -          Delegate tasks to his subordinates to prepare them for bigger responsibility. -          Check operational documents. -          Check the list of guestroom assignment for the next day. -          Present in the lobby during the busy period like check-in and checkout. -          Authorize room changes, rebates -          To inspect all equipment continuously and keep them well maintained to ensure proper functioning -          Builds teamwork and staff morale in the department. -          Is responsible for the interviewing / recruitment / hiring / terminating of staff within the department. -          Handle disciplinary actions. -          Control departmental Human Resources issues and procedures. -          Prepare the schedule of the staff. -          Guides / coaches / motivates staff to provide a high level of service to the resort guest. -          To attend all assigned training programs. -          Organize his/her manning as reflected on the Organization Chart and according to budget. -          Develop training and development plans for staff; implement and evaluate these plans. -          To communicate and enforce policies and procedures fairly and consistently with staff. -          To help to minimize wastage, neglect, breakage and mishandling of equipment and supplies. -          Control the hygiene and cleanliness of work area, equipment and material. -          Control and apply strictly all safety and hygiene policy, regulation and procedures of the resort. -          To conduct himself / herself in a respectable way so as to provide a role model for junior staff. -          Perform other duties as maybe assigned.  

Quyền lợi được hưởng

- Training - Insurance include 24/24 incident insurance. - Accommodation - Duty meals - Telephone allowance.

Yêu cầu công việc

JOB REQUIREMENTS: - Bachelor’s degree or Diploma in Front Office, Hotel Management, Business Administration, or related field preferred. - 6 years hotel/ resort management experience -  3 years working experience in similar position - Good appearance, well groomed and healthy - Able to work under high-pressure. - Good communication skills in both Vietnamese, English and another language such as French, Russian, German.... - Good relationship with corporate account. - Strong interpersonal skills. - Negotiation skill. - Solving problem skill. - Have “Can do” attitude.  - Familiar with the hospitality market in the Phan Thiet / Mui Ne / Ke Ga area is a plus

Yêu cầu hồ sơ

- In English / Vietnamese - Send CV via email with scanned of diplomas. - Send to Gửi email

  • Lĩnh vực: Resort/ Khu Du lịch
  • Ngành nghề: Lễ tân/ Thu ngân/ Đặt phòng/ Tổng đài/ BC
  • Vị trí: Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

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Thông tin liên hệ

PRINCESS D’ÂN NAM Resort & Spa
Hon Lan, Tan Thanh Commune, Ham Thuan Nam District, Binh Thuan Province, Vietnam
Người liên hệ: Ms. Huyền
Điện thoại: (84 252) 3682 222
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ĐÁNH GIÁ

THÔNG TIN NHÀ tuyển dụng

front-office-manager
Theo dõi Nhà tuyển dụng này
Ngày tạo gian: 27/10/2014

Quy mô :

PRINCESS D’ÂNNAM Resort & Spa is a Small Luxury Hotel ™, located 150 km north-east of Ho Chi Minh City, near PhanThiet. Designed by world-renowned architect Tan Hock Beng, the resort features 57 villas in elegant post-colonial architecture; a stunning 1,800m2 Spa overlooking the East Sea, and a unique Ginger Garden by Alan W. Carle. The Resort is located on the pristine Ke Ga bay, facing a century-old French light house, amid natural beauty.

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THÔNG TIN LIÊN HỆ

PRINCESS D’ÂN NAM Resort & Spa

Địa chỉ: Hon Lan, Tan Thanh Commune, Ham Thuan Nam District, Binh Thuan Province, Vietnam

Điện thoại: (84 252) 3682 222

Website: www.princessannam.com