Sheraton Fitness Attendant/Gym & Pool Attendant/Nhân viên phòng Thể Thao & Hồ Bơi

• Hạn nộp: 30/11/2025
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

CORE WORK ACTIVITIES

Recreation Communication and Coordination

• Provide information to guests about available recreation facilities, activities, lessons, and equipment.
• Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.

Recreation Equipment and Supplies

• Clean and maintain recreational equipment and supplies.
• Obtain required number of towels from Laundry based on expected daily needs, transport to work area (fitness center, locker room, pool, tennis court), and fold and stack according to company procedures.
• Distribute lockers and towels to guests as requested.
• Conduct inventory of supplies, materials, and equipment and inform supervisor/manager of low supply items.

Recreation and Fitness Area Maintenance

• Wipe down fitness center machines and remove towels, trash, and debris from fitness center area.
• Maintain an adequate supply of cups and water in recreation area (fitness center, locker room, pool, tennis court).
• Clean fitness and recreation area restrooms and showers, including stocking with adequate paper goods and soap, cleaning all surfaces, refilling towels, and emptying trash.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Thank guests with genuine appreciation and provide a fond farewell.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Working with Others

• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Move over sloping, uneven, or slippery surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Recreation Facilities Safety

• Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
• Provide assistance to injured guests until the arrival of emergency medical services.
• Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.
• Follow company policy and procedure for working with children (e.g., use of waiver forms).
• Promote the rules and regulations of the recreation facility (fitness center, pool/beach, tennis courts, skiing area) for the safety and welfare of guests and members.
• Complete any certifications/training required by law or manufacturer to instruct guests/clients on the use of equipment.

Safety

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to promote a clean and safe environment.
• Maintain awareness of unsafe work procedures or conditions and/or report them to management/Loss Prevention personnel.
• Complete appropriate safety training and certifications to perform work tasks.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Maintain awareness of suspicious activity and report any suspicious activity to a manager/supervisor.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).

Policies and Procedures

• Follow company and department policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Perform other reasonable job duties as requested.

To summarise, it is not the intention of this Job Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.

Quyền lợi được hưởng

Yêu cầu công việc

- Good English and communication skills.

- At least 1 year experience in a similar role at a 5 star hotel.

- Rescue certificate and fitness training certificate (CPR Certification -First Aid Certification).

- Swimming skills required.

Yêu cầu hồ sơ

Please send your CV via hoteljob.vn or our Human Resources fanpage - We will be reviewing your qualifications and experience with available positions at the present time, and should your application be short-listed, we will then contact you for an interview.

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