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Guest Service Center Agent/Operator/Nhân viên Tổng Đài

  • Hạn nộp: 30/12/2023
  • Mức lương: 8 - 12 triệu

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Làm theo ca
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
27/12/2023 09:05

Mô tả công việc

  • Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
  • Align your working practices and conduct with Sheraton Saigon Hotel and Towers’ Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
  • Handle multiple calls by prioritizing and informing callers in accordance with the hotel standards.
  • Be fully conversant and efficient in the operation of switchboard and other related equipment, such as paging system, two-way radios, emergency phones, call accounting, guest room equipment operations and hotel channels.
  • Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
  • Convey information, facsimiles and messages to appropriate personnel in a timely and efficient manner.
  • Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
  • Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel.
  • Handle restaurant bookings promptly and efficiently, whilst promoting in-house facilities.
  • Be aware of facilities and points of interest within Ho Chi Minh City and surrounding areas to assist with any guest inquiries.
  • Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests.
  • Coordinate with Room Service menu availability to ensure guest satisfaction.

Quyền lợi được hưởng

  • Competitive salary and benefits
  • 12 annual leaves
  • Annual health check
  • 24/24 personal accident insurance
  • Free duty meals and free parking
  • Free uniform, including laundry service
  • Professional training and working environment
  • Long term career opportunities
  • Other benefits for associate from Marriott

Yêu cầu công việc

  • Good communication skills in English
  • At least 1 year experience in a similar role
  • Able to work shifts, night shift

Yêu cầu hồ sơ

Please send your CV to us via hoteljob.vn or our Recruitment email. We will be reviewing your qualifications and experience with available positions at the present time, and should your application be short-listed, we will then contact you for an interview.

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Sắp xếp đánh giá:

  • Quy mô:
  • 88 Đường Đồng Khởi, Bến Nghé, District 1, Hồ Chí Minh, Việt Nam
  • https://sgnsirecruitment@marriott.com
  • Sheraton is one of the thirty famous brands owned by Marriott International, Inc. with more than 8,000 properties in over 139 countries and territories around the world. Sheraton Saigon Hotel & Towers is a leading 5-star hotel strategically located in the heart of downtown of Ho Chi Minh’s business and entertainment district. At Sheraton, our associates are dedicated to delivering the highest standard of service. Sheraton - The World's gathering place. We will provide successful candidates with attractive benefits, excellent working conditions, dynamic and professional working environment, great career advancements and diversified training opportunities. Be kindly noted that, at Marriott Hotels, we never request our applicants to transfer money into any accounts for charity or other purposes as part of requirements during the recruitment/selection process. Tests, if any, will be sent to candidates and taken by candidates via our official career website: Marriott International Careers | Find Job & Career Opportunities.

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