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Front Office Supervisor - Giám sát Lễ tân

  • Hạn nộp: 26/04/2024
  • Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
20/03/2024 15:54

Mô tả công việc

  • Ensure Outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanour at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Adhere to company credit limit / floor limit policies.
  • Allocate rooms to expected arrivals after checking the guests preferences and special requests.
  • Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
  • Cross Check all billing instructions are correctly updated 
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  • Performs other duties as assigned, requested or deemed necessary by management.
  • Ensure Front office log book and hotel log book is always updated and actioned upon.
  • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
  • Participate in hotel committees and task force assignments.
  • Assist all departments in servicing the guests during high volume periods.
  • Takes responsibility in the absence of the Duty Manager  /Front office manager
  • As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

Quyền lợi được hưởng

- Free Accommodation and 3 meals per day

- Attractive salary + service charge

- Activity: Birthday, Year End Party, Football, Volleyball...

- Training programs from Accohotels Acadamie

- International working environment

- Accohotels room rates benefit 

Yêu cầu công việc

- English Communication

- At least 3 years experiences in Front Office Department or 1 year in the same position.

Yêu cầu hồ sơ

Interested candidate kindly apply on Hoteljob.


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ĐÁNH GIÁ

5.0

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5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

Novotel Phu Quoc Resort

Novotel Phu Quoc Resort

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  • Quy mô:
  • Tổ 5, Ấp Đường Bào, Xã Dương Tơ, Huyện Phú Quốc, Tỉnh Kiên Giang, Việt Nam
  • https://www.novotelphuquoc.com/

  • The 5-star Novotel Phu Quoc Resort is situated on Truong Beach, one of the most beautiful beaches on Phu Quoc Island, yet conveniently only 10 minutes from the airport and 25 minutes from the bustling Duong Dong town. The luxury Novotel Phu Quoc Resort offers a fantastic range of facilities & amenities, superior service, and an accommodation style for all tastes ensuring a destination resort perfectly suited to vacationers, family gatherings, and incentive groups alike. Choose to stay in one of the Bungalows with or without private pool, set in the landscaped tropical gardens or opt for one of the luxurious accommodation in the main building, many enjoying stunning views over the pristine ocean. Viewing the spectacular sunset over the ocean is a must-see in Phu Quoc and there is no more perfect way to enjoy it than by relaxing by the infinity pool by our Ocean Bar whilst sipping a delicious cocktail and taking some amazing photos. The Lounge Bar is another great option for snacks and drinks. Furthermore, Food Exchange and Phu Quoc Seafood Restaurant are inviting you to delight your taste buds with a range of cuisine available. We know that if your kids are happy then Mum & Dad are happy too! So we make sure kids are well taken care of at Novotel Phu Quoc Resort. There is Kids club with movies, PlayStation plus an activity program & qualified staff to look after them. Guests seeking a rejuvenated experience are invited to our In Balance spa to enjoy a variety of relaxing massages and skin treatments in a tranquil environment. For those that want to stay in shape, there are well-equipped fitness center and also tennis court. The resort is perfect not only for your holiday but also for meetings and events by its state-of-the-art function rooms which accommodate up to hundreds people. For those couples who wish for a dream wedding, whether it is a stylish wedding in the ballroom, a barefoot wedding on the beach, or an awesome reception under the stars, we’re delighted to be a part of your event.

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