Crowne Plaza West Hanoi

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

 Essential Duties and Responsibilities – (Key Activities of the role)

·         Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

·         Communicates to his/her superior any difficulties, guest comments and other relevant information 

·         Establishes and maintains effective employee working relationships

·         Attends and participates in daily briefings and other meetings as scheduled

·         Attends and participates in training sessions as scheduled

·         Prepares for service by ensuring:

o        Grooming is impeccable and in accordance with ICHG personal presentation standards

o        Outlet equipment is clean

o        Equipment is sorted and stored

o        Glassware is polished

o        Flatware is polished

o        China is clean

o        Waiter stations are prepared

o        Cutlery is placed for buffet and table service

o        Tables are set

o        Reservations are read and familiarized

o        Special occasions are ready

o        Music is on

o        Lighting is on

o        Outlet is ready for service and guest comfort

·         Carries out effective service by ensuring:

o        Guests are greeted and seated

o        Daily specials are explained and up sold

o        Food orders are processed accurately

o        Trays and tray jacks are effectively used

o        Food orders are taken quickly

o        Payment methods are handled accurately

o        Working areas are cleaned and re-set quickly

o        Bar is clean

o        Used ashtrays are regularly cleaned

o        Guests are conversed with in relation to the food and beverage products

·         Carries out effective beverage service by ensuring:

o   Beverages are up sold and regularly replenished, abiding by responsible alcohol service regulations

o   Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

o   Promoting and selling cocktails to guests

o   Making and presenting cocktails

o   Coffee and tea is served hot and in accordance with standard

·         Take appropriate action to resolve guest complaints

·         Food and beverage stock is stored in relation to hotel procedures

·         Performs related duties and special projects as assigned

·         Conversant with emergency evacuation and fire procedures for relevant department

·         Behaves in accordance with Our Winning Ways to promote the Great Hotels Guest Love culture

Quyền lợi được hưởng

- Friendly & professional working environment.
- Opportunity to work and develop in an international 5-star hotel 
- Career path at IHG group and internationally.
- Health insurance, social insurance, accident insurance ... 
- Free Yoga class 
- Free meals, uniforms, and free parking
- Summer holidays, annual health checks, birthday gifts, Tet bonuses, ... 

Yêu cầu công việc


Required Skills:
  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 
  • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. 
  • Able to read and write English 
  • Qualifications – High School. 
  •  Experience – Food service experience with general knowledge of restaurant operations preferred.

Yêu cầu hồ sơ

-Please send your CV to email: 

Gửi email 

- Phone: (024) 6270 6688 Ext: 7710






Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc



Sắp xếp đánh giá