Reservation Agent

Novotel Phu Quoc Resort

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

  • Responsible for advising relevant Senior Management of all incoming VIP guests so that special requirements that may need to be attened to are actioned accordingly.
  • Ensure that through contant liaison with the Sales & Marketing personnel that all clients on corporate rates with the Hotel or Accor are identified and that the relevant statistical information can be generated.
  • Ensure that all guests queries and reguests are attended to in a helpful, professional yet warm and friendly manner.
  • To ensure that all telephone enquiries are provided with concise information concerning the services and facilities provided by the Hotel.
  • Responsible for ensuring that clear and constant communication lines are kept with all staff, areas and other Departments.
  • To acquire, through training provided a complete knowledge of all Policies and Procedures as set down by Senior Management that relate to the Reservation area.
  • To ensure that you are completely aware of the complete range of services and facilities that the hotel will provide to its guests and visitors.
  • To ensure that the Reservations area is not left unattended at any time whilst on duty.
  • To ensure that at all times your personal presentation is immaculate and your clothes or uniform are in line with relevant Front Office and Hotel uniform or clothing codes.
  • To maintain and be aware of the importance of guest recognition.
  • To ensure that you as GSA Reservations for the hotel have a comprehensive knowledge of the town and what is happening within the city at all times, and to ensure that all guest or caller enquires are met with prompt, informative yet friendly solutions.
  • Responsible for adhering to the Rules and Regulations of the hotel as set down in the Staff Handbook.

Quyền lợi được hưởng

• Monthly service charge

• Friendly & free accommodation and nutritious meals

• Hotel uniform 

• Employee benefit card offering discounted rates in Accor Hotels

• Develop your talent through learning programs by Academy Accor

• Dynamic, professional working environment and a supportive team

• Opportunity to grow within your property and across the world.

• Join in English training program with foreign teacher

Yêu cầu công việc

Knowledge and Experience

• At least 1 years of working experience in the same position

• Excellent interpersonal, communication and organizational skills.

• Computer literate in Microsoft Window applications required

• Ability to work effectively and contribute in a team.

• Good reading, writing and oral proficiency in English.


• Good interpersonal skills with ability to communicate with all levels of colleagues

• Multicultural awareness and able to work with people from diverse cultures

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Self-motivated and energetic

Yêu cầu hồ sơ

For interested candidate, kindly apply on Hoteljob.

Reservation Agent





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