Reservation in 4 Star Hotels

• Hạn nộp: 14/12/2018
• Mức lương: 5 - 8 triệu

Thông tin cơ bản

Mô tả công việc

1. Receives, processes and confirms guestroom reservations made by/for clients over the phone, personally, by letter or fax/email 2. Keep up to date on all room rates, special offers and promotions. 3. Prepares and files reservation slips according to established procedures; ensuring that all pertinent information have been recorded; periodically inspects slips to insure that additional details, changes and messages for guests have been noted./ 4. Attends to inquiries, complaints and requests regarding reservations and refers problems to Reservation Supervisor or Front Office Manager 5. Sorts and classifies reservations into several types such as firm service, preferential account, regular FITs, group, VIPs, discounted reservations, complimentary accommodations and conventions. 6. Types out rack slips in duplicate; places original copy in reservations rack and attaches duplicate to correspondence for file. Updates correspondence based on subsequent notices like revisions, cancellations, follow-up letters and deposits, making sure that the rack slip reflects the details in the correspondence. 7. Prepares charge account notice for accounts charged to company for approval of the Credit Department; follows up authorization letter from company involved. 8. Checks negotiable vouchers with the travel agent voucher index file to ascertain cash or credit manner of payment; submits approved vouchers to Reservations Supervisor. 9. Maintains and updates index of travel agent vouchers. 10. Prepares reservations rack and correspondence file for the following day; cross-checks correspondence with rack. 11. Prepares arrival list for the following day and makes daily listing of number of passengers arriving on each flight for the information of Bell Service and travel agent. Files and updates VIP guest history card. 12. Confirms or reconfirms travel agent bookings. 13. Keeps a record of reservations made by travel agencies or airlines to determine the monthly and yearly production of the travel agency or airline. 14. Keeps a daily tally of the booking and room nights of various types of reservations. 15. Records and updates forecast changes in the forecast book and board. 16. Records and updates room rate charges in rate book. 17. Prepares monthly transportation report. 18. Prepares weekly forecast. 20. Prepares confirmation slips for delivery to clients. 19. Ensure every customer is top priority and that the telephone courtesy and service extended is consistently with the image of the Hotel. 20. Identify opportunities for value added services to increase sales profitability and anticipate client needs. 21. Ensures complaints and requests are handled with the aim of exceeding guests expectations. 22. Ensure a high level of product knowledge is maintained in order to explain services and facilities to clients as required. 23. Develop an awareness of local services and facilities. 24. Establishes a working procedure to cope with the revisions, cancellations and information calls processed. 25. Accomplishes and maintains the following reports - an accurate daily and monthly record and count of reservations confirmed, rooms reserved, and rooms available for sale to determine under or over booking and keeps Front Office Manager informed on occupancy situations; - monthly American Express space bank report; preliminary, monthly and weekly forecasts of occupancy for the final approval of the Front Office Manager; - monthly and annual statistical reports on all relevant occupancy information, classification of bookings and sources of business; 26. Prepares weekly list of expected VIPs with adequate information on each and sends these out to the department heads. 27. Approves travel agent vouchers issued in favor of incoming guests, provided the agent has an approved credit standing in the travel agent voucher index file. 28. Updates monthly the travel agent index file by watching out for announcements from Credit Department, Sales Department, etc. 29. Answers verbal or written inquiries regarding rates confirmation, tour operators’ commission, sightseeing tours, transfers, car rental, hotel facilities, etc. 30. Explains hotel policies to guests and acts in accordance with these policies in settling problems that may arise in relation to reservations. 31. Sees to it that reservation slips have been filled up correctly; informs Front Office Manager and Housekeeping of VIP and special arrangement reservations. 32. Promotes and maintains good public relations with travel agents, airline companies and commercial organizations and solicits business for the hotel. 33. Coordinates with the Credit Manager and Accounting Department regarding refunding or cancellation of reservations with deposits. 34. Initiates requests for fruits, flowers and other amenities for incoming VIPs and other guests. 35. Supervises maintenance and use of telex machine.

Quyền lợi được hưởng

Labor Law

Yêu cầu công việc

• Negotiation skills • Organisational & time management skills • Keyboard/Computer skills • Analytical and numerical skills • Professionalism • Communication skills (written/verbal) • Information systems knowledge • Guest focus • Excellent telephone manner • Selling & marketing skills • Leadership skills • Delegation skills • Problem solving skills • Effective complaint handling • Pursue increased responsibility • Cooperate with other departments

Yêu cầu hồ sơ

1. CV 2. Identity documents 3. Certificates

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