Guest Service Agent - Korean speaking ( Nhân viên Lễ tân- Tiếng Hàn)

• Hạn nộp: 31/05/2023
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Essential Duties and Responsibilities – (Key Activities of the role)

·         Plan and co-ordinate the provision of friendly, efficient services to Korean guests

·         Schedule activities for guests

·         Plan and co-ordinate all promotional activities targeting potential VIP clients

·         Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 

·         Registers and rooms all arrivals according to established procedures

·         Maintains intimate knowledge of departmental standards and procedures

·         Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

·         Trace relevant statistics about VIP clientele

·         Co-ordinate and supervise all activities for guests

·         Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.

·         Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist

·         Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotel

·         Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

·         Performs the audit balances and prepares all works for audit in an orderly fashion

·         Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, e-mail, messages, and how to interpret availability sources within the reservation systems

·         Is familiar with all PCR standards and benefits and ensures delivery of benefits to guests for relevant level

·         Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand

·         Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

·         Room Guests

·         Cover guest relations desk

·         Assist guests with airline bookings and reconfirmation’s

·         Assist staff with Vietnamese language and culture

·         Attend recreation activities when necessary

·         Plan and conduct group and function rundown meetings

·         Conversant with emergency evacuation and fire procedures for relevant department

·         Behaves in accordance with Our Winning Ways to promote the Great Hotels Guest Love culture

·         Assist in any other duties when required by the Guest Relations Manager

·         Assist with translations (information; guest directory; menus etc) as required

·         Provide feedback from Guests to Guest Relations Manager & Front Office Manager for action

·         Assist GRM to update hotel PCR reports.

·         Perform any other task assigned based on Crowne Plaza West Hanoi needs or requirements.

Quyền lợi được hưởng

As the labor law & hotel policy

Yêu cầu công việc

Can communication in Korean & English

Yêu cầu hồ sơ

CV in English & Korean

• Bình luận (5)
• Đánh giá (5)