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Front Desk Agent | Nhân viên tiền sảnh

  • Hạn nộp: 15/08/2026
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

  • Deliver professional check-in, check-out, and front desk services in accordance with hotel standards.
  • Welcome guests, provide information, and respond promptly to inquiries and requests to ensure an exceptional guest experience.
  • Handle reservations, update guest profiles, manage registration records, and coordinate special requests.
  • Process payments, cashiering transactions, and VAT invoices accurately and efficiently.
  • Promote hotel facilities, services, and loyalty programs while maximizing revenue through upselling opportunities.
  • Coordinate with internal departments to ensure seamless guest experiences and smooth daily operations.
  • Monitor and resolve guest concerns promptly, maintaining clear shift handovers and accurate operational reports.
  • Ensure compliance with hotel SOPs, safety regulations, and service standards at all times.
  • Perform other duties as assigned by the Front Office Supervisor, Duty Manager & Front Office Manager.

Quyền lợi được hưởng

  • Employee benefit card offering discounted rates in Accor Hotels worldwide;
  • Develop your talent through learning programs by the Academy Accor;
  • Opportunity to grow within your property and across the world;
  • Ability to contribute to the local community and make a difference through our Corporate Social Responsibility activities, like Planet 21;
  • Year-end bonus based on annual performance;
  • Public holidays cash benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung’s Death Anniversary);
  • Annual leave (+ 11 public holidays mentioned above);
  • Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee during probation;
  • 24/7 Personal Accident Insurance;
  • Parking fee;
  • 2 duty meals at Staff Canteen;
  • Uniform covered by the Hotel;
  • Carte Bienvenue;

Yêu cầu công việc

  • College/University Bachelor majored in Hospitality;
  • At least 1 year of experience in the similar position;
  • Be good at spoken and written English and other languages would be an asset;
  • Be fully conversant with the Front Office computer system;
  • Have good knowledge of all room types, layout and amenities;
  • Have good knowledge of all emergency policies and procedures;
  • Have a pleasant and smiling personality.

Yêu cầu hồ sơ

  • Thank you for taking the time to express your interest in the job opportunity at Sofitel Saigon Plaza.
  • If you want to apply for this position, please contact us via email: Vi.Vien(at)sofitel.com

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

  • Quy mô:
  • 17 Đường Lê Duẩn, Bến Nghé, District 1, Hồ Chí Minh, Việt Nam
  • https://www.sofitel.com/2077
  • Sofitel Saigon Plaza harmonizes the sophistication of French art de vivre with the vibrancy of local Vietnamese culture, delivering a luxury hospitality experience enriched by genuine heartfelt service. Conveniently located in a tranquil enclave on Le Duan Boulevard, Sofitel Saigon Plaza places you in the heart of Ho Chi Minh City's business, cultural, and shopping district. The hotel boasts 286 rooms and suites adorned with refined décor and deluxe amenities, a fitness center featuring advanced exercise equipment, and an outdoor swimming pool with breathtaking city views. Sofitel Saigon Plaza also features five dining establishments serving local and French cuisine, seven polished meeting rooms, and an opulent ballroom equipped with state-of-the-art facilities, making it the ideal destination for business, leisure, meetings, and gatherings. Top 3 Best Business Hotels in Ho Chi Minh City | Business Traveller Awards Asia Pacific 2023 Travelers' Choice Award | TripAdvisor 2023 Hotel of the Year Award | Harper’s Bazaar Vietnam Star Awards 2022

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