Receptionist (Nam/Nữ có thể làm đêm)

AIRA Hospitality Group

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

Job Objective To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers. Person Specification Customer focus - Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere - Remain calm, patient and polite, if receiving customer feedback - Be helpful and go out of your way to help our customers Drive - Be confident and self-motivated - Demonstrate a passionate commitment to the business - Welcome and embrace change, with a positive attitude - Be able to work unsupervised in a busy environment - Be able to priorities duties Personal integrity - Be honest and reliable - Be trustworthy and respectful - Be immaculately dressed - Maintain excellent time-keeping and attendance - Be professional at all times Team work - Always be a good team player - Build and maintain good relationships with all team members - Work together with the team to ensure that the pub is the best it can be - Be willing to take on jobs to balance the team workload - Be able to communicate well with people of all levels

Quyền lợi được hưởng

Candidates will be provided with job details during interview.

Yêu cầu công việc

Main tasks - Deliver excellent customer service, at all times - Assist in keeping the hotel reception area clean and tidy, at all times - Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail - Administer all reservations, cancellations and no-shows, in line with company policy - Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities - Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety - Conduct regular security checks throughout the day and report any security issues to line manager - Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment - Provide reports, as required, for management - Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services - Maintain personal knowledge by completing in-house training and workbooks - Always adhere to all company policies and procedures and licensing laws - Be involved and contribute at team meetings - Carry out instructions given by the management team and head office

Yêu cầu hồ sơ

Full CV

Receptionist (Nam/Nữ có thể làm đêm)

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