Reservation Agent (Casual Labour) - Nhân viên Đặt Phòng (Thời vụ)

• Hạn nộp: 15/01/2026
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. 
• Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. 
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. 
• Speak with others using clear and professional language; answer telephones using appropriate etiquette. 
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
•  Comply with quality assurance expectations and standards. 
• Perform other reasonable job duties as requested by Supervisors.

Quyền lợi được hưởng

• Competitive Benefits package

• International and professional but friendly 5-star working environment.

• Uniform provided by Hotel.

• Other benefits following Hotel policy & Vietnam labor law

Yêu cầu công việc

PREFERRED QUALIFICATIONS

• No prior related work experience required; experience in other hotel departments (e.g., Front Office) is an advantage.
• Fresh graduate or final-year student in Hotel Management.
• Strong proficiency in English, both spoken and written.

Yêu cầu hồ sơ

• Apply via Hotel Job

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