Nhân viên tại Khách sạn Majestic Sai Gon

1/2008 → Hiện tại

Ho Chi Minh City, Vietnam

01/2016 - Present Supervisor at Front Office of MAJESTIC HOTEL SAIGON (one of five star hotel in HCMC). www.majesticsaigon.com  Present Responsible for the smooth running of receptionists in a shift. Maintaining high standards of service, helping to deliver best service to customers at all times. 01/2008 - Present Secretary of Front Office Department Duties :  Follow up employee’s annual leave.  Monitoring stationary stock and reordering when required.  Making travel and accommodation arrangements for front office manager.  Making a place for staff party, staff’s birthday..... 01/2008 - 01/2016 Guest Service Officer at Front Office Working within a reception environment providing a telephone answering, admin and reception service as well as organising the post, welcoming visitors and Secretary of Front Office Department. Duties :  Follow up employee’s annual leave.  Monitoring stationary stock and reordering when required.  Making travel and accommodation arrangements for front office manager.  Making a place for staff party, staff’s birthday..... Providing hospitality towards guests and clients. Duties :  Making Check in procedure (Receptionist).  Making Check out procedure (Cashier).  Answering of all incoming phone calls (Operator).  Receiving and sending of messages from outsider to guest.  General administration duties, photocopying, filing etc.  Book air ticket, tour, bus ticket,restaurant, spa... for customer (Bussiness Center).  Filing, archiving, photocopying, scanning and faxing documents.  Reporting any problems to the office manager.  Dealing with any enquiries at the reception Couter.  Operating a computer system and switchboard.  Escourt guest to the room (Guest Relation).  Introduce hotel’s outlet for guest.  Provide any information for guest.  Development, maintenance and retention of customer relationships.  Processing customer registrations.  Interacting directly with potential, new and existing clients.  Resolving face to face, telephone and email queries quickly and to completion.  Screening calls and taking messages.  Creating VAT invoices, filing receipts and dealing with all financial documentation.

 The best employee of 2012 and 2014 of Front Office Department issued by Saigontourist.

11/2012

Chiến Sĩ Thi Đua năm 2012 và 2014