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Từ 10 đến 20 năm
Giám sát
Thỏa thuận
HCMC
Tiếng Anh (Trung bình)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Houston community college
Marketing - Đại học
2006 → 2010
Marketing
Cornell university
Revenue - Khác
2017 → 2017
Revenue management
Kĩ năng
Tin học văn phòng | |
Sáng tạo | |
Thiết Kế - Mỹ Thuật | |
upselling | |
Quản lý |
Kinh nghiệm làm việc
Telesales tại Hospitality Marketing Concept Company
5/2010 → 11/2010 (6 tháng)
Ho Chi Minh
Working for Hospitality Marketing Concept Company (May 2010- November 2010) - TeleMarketing Customer services: Clarifying all the questions from customers on the company services. Introduce, convince customers (who have needs of hotels, restaurant, bar and spa in Viet Nam or abroad) to buy VIP or membership Card by telephone.
Reservation executive tại Epi[k]urean Viet Nam
12/2010 → 1/2013 (2 năm 1 tháng)
Ho Chi Minh
Epi[k]urean Viet Nam ( December 2010- Jan 2013) Reservation executive Using booking engine to confirm, modify and cancel bookings. Make daily, weekly and monthly reports about the total bookings, room nights and revenue for each segment (Domestic, oversea, package, end consumer, online travel agent, ect.) Customer services: phone call from direct booker, travel agent to know information or updating new promotions. Follow up bookings from internet and directly bookers (sending email, calling, dealing to get bookings) Manage Online Travel Agent (Splendia, Expedia, Wotif, Agoda, Bookinng.com, Vietnam.com..) Control travel agent contract.
Ecommerce Manager (cum revenue management) tại Banyan Tree hotels and resorts
2/2020 → 7/2020 (4 tháng)
Ho Chi Minh Office
o Manage daily pricing strategies for BAR and other rate plans to ensure rate parity among channels and sources. o Select and engage with any potential booking channels for revenue and exposure purpose. o Daily management of resorts online presence on various Online Travel Agent websites. o Managing rate &inventory changes as well as content management. o Monitoring competitor performance to evaluate competitiveness and actions. o Negotiate and close new business opportunities with new OTA. o Monitor and work with Agent for META search set up and conversion. o Forecasting revenue performance, assist to director of Revenue in revenue management and reports (know how to use Duetto, IDEAS, Opera, Fastbooking, Rategain, SynXis, Sitemider, OTA Insight...)
Group Assistant Director of Sales and Marketing tại Tan Cang – Offshore Travel and Flight services JSC
8/2020 → 7/2022 (1 năm 10 tháng)
Ho Chi Minh
o Fully control all the Sales and Marketing activities, Revenue Management of 2 Hotels (located in Da Nang and Nha Trang) o Analyze situations and statistics to gauge demand, pricing and recommend appropriate strategies. o Develop and execute the overall sales strategy, prepare sales forecasting and budgets, pricing strategies. o Conducts competitive analysis, identify top COMSET in order to taking appropriate business decisions. o Establish and maintain rational pricing strategies for all segments. o Set and monitor group ceilings and target rates. o Oversee the interviewing, hiring and training of S & M employees. o Monitor and evaluate the performance of sales team to give recommendations for better output. o Oversee Hotel’s fanpages, campaigns, Ads on Google, Facebook.
Ecommerce manager (Cum Revenue Management) tại Equatorial Ho Chi Minh
6/2016 → 2/2020 (3 năm 8 tháng)
242 Tran Binh Trong, District 5
o Primarily responsible for the revenue maximization, decisions in terms of pricing, inventory management, group quotation, distribution channels. o Oversee revenue management and distribution strategy of hotel. o Daily pick up analysis, strategy adjustments and reporting. o Perform competitive benchmark studies and follow market trends; Conduct analyses of prices offered by other hotels to develop competitive prices and discounts. o Controlling and monitoring all online channels (including OTAs, B2B, Brand site) to optimize hotel revenue. o Effectively managing the hotels’ website traffic by using SEO, SEM, revenue generation, hotel promotion content and images display. o Managing and developing online promotions for room and banquet & convention under the direct supervision of DOSM. o Handles competitive intelligence and makes recommendations to the DOSM to maximize opportunities online. o Assist DOSM with packages and campaign. o Developing all online opportunities to build hotel’s brand. o Closely interfaces with reservation manager for room availability and allocation for each segment.