Guest Relations Manager tại Chinese Calligraphy Building 5*, Hefei, China.

10/2017 → 8/2019 (1 năm 10 tháng)

Hefei China

Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction  Respond to guests needs and anticipate their unstated ones  Expect and react promptly to guests’ requirements and inquires  Actively listen and resolve guests’ complaints  Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)  Coordinate and manage communication between guests and staff  Promote all amenities, conveniences and programs offered  Appraise team’s performance and produce reports