Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Nguyen Hoang Duy
176 Lượt xem hồ sơ
Nam, 25/12/1991, 34 tuổi
76/2G Le Van Chi, Linh Trung Ward, Thu Duc District, Ho Chi Minh City
Cập nhật: 14/11/2019
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Dưới 1 năm
Nhân viên
Thỏa thuận
HCMC
Tiếng Anh (Giỏi)
3 sao
Tiền sảnh
Giới thiệu bản thân
Trình độ học vấn chuyên môn
The University of Social Sciences and Humanities
Tourism - Đại học
2009 → 2013
Kĩ năng
| English Skills | |
| Presentation Skills | |
| Communication Skills | |
| Problem-Solving Skills | |
| Negotiation Skills |
Kinh nghiệm làm việc
Sales Executive & Customer Care tại Saigon River Tour
10/2013 → 12/2014 (1 năm 2 tháng)
Ho Chi Minh City, Vietnam
-Advise walking guests about the tours information, sell tickets and make reservation -Guide international tourists to destinations around HCMC -Be responsible for sales process by working with hotels and travel agencies -Listen to customer requirements, needs and present in appropriate way to make a successful sale -Maintain and develop relationships with existing customers via different channels (directly in person or through telephone calls and e-mails) -Make calls to new hotels and travel agencies, arrange meetings with potential customers to generate new business -Prepare and deliver sales presentations, provide customers with quotations -Respond to incoming e-mails and telephone calls -Negotiate on price, terms of contract... -Gather market and customer information and analyze competitor activities (new products and quotations, their customers...) -Do a sales blitz every 5 months -Take responsibility for assigned sales targets (monthly, quarterly and annually) -Record sales and order information, write reports and send copies to Head of Sales-Represent the company's products at trade exhibitions, events...
Sales Executive & Customer Care tại Jobstreet Vietnam
3/2015 → 12/2015 (9 tháng)
Ho Chi Minh City, Vietnam
-Maintain the company values and policies -Make at least 35 UCCs (Unique Company Calls) per day or accumulated 770 UCCs per month from ICAS and Competitor and Other P (Prospect) leads -Attend phone and web enquiries from customers within 1.5 hours -Encourage my trial customers to post all their jobs with JobStreet -Make phone calls to customers to promote JobStreet Vietnam as an ideal service for recruitment and handle their objections -Support customers (Post / Re-post Job and check quality of the applications) until they fill the position -Persuade customers to use our service instead of other competitor job sites -Advise customers with HR service, recruitment and help them with technical concerns -Advise customers with job description and send it to Corp-Care team -Work closely with the Corp-Care team to ensure that Jobs are posted on our website -Take part in walk-in interview of company: screen, shortlist and first ground interview
Senior Inbound Tour Operator & Customer Care tại Saffron Travel
2/2016 → Hiện tại
Ho Chi Minh City, Vietnam
OPERATION: -Provide general and specific advice about different travel destinations -Draw up complicated travel itineraries and ensure that all the needs of the customers are met -Make arrangements for transport, accommodation, tours, and activities -Contact airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements -Advise the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates -Use the computer database to research information about hotel accommodation fares and hotel ratings -Deal with payments -Perform general administration tasks -Deal with and documenting complaints in an efficient and diplomatic manner -Make alternative arrangements for customers who have had their trips interrupted by unforeseen issues -Evaluate customers’ holidays and issue appropriate feedback forms -Get involved in contracting and database, such as: +Maintain the suppliers database and looking for new suppliers +Coordinate with other departments to make inspection and evaluate services quality of current suppliers and finding new suppliers +Negotiate and make annually contracts with current suppliers +Ensure that the pricing and payment terms, cancellation terms are the most supportive +Coordinate with other departments to sign the hard copies contracts with suppliers +Follow up and manage the contracts/credit applications with suppliers +Update database when receiving the new contracts, new offers, promotion… from suppliers CUSTOMER CARE: -Gather information about the clients -Frequently interact with guides and clients using the services, especially VIP clients to ensure they are enjoying the best services possible and update all relevant information -Work closely with Operations and assist them by explaining clients’ situations or advising solutions -Assist in special circumstances, including emergencies by visiting airport or hospital any time, hospitality desk, check-in, check out -Issue incident reports to assist with insurance claims -Resolve product or service problems by clarifying the guest's complaint -Determine the cause of the problem -Select and explain the best solution to solve the problem -Follow up to ensure resolution
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