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Từ 5 đến 10 năm
Tổng giám đốc/ Giám đốc
Tiếng Anh (Giỏi), Khác (nêu rõ tại giới thiệu bản thân) (Giỏi)
5 sao
Quản lý, điều hành
Giới thiệu bản thân
Trình độ học vấn chuyên môn
MIMO Culinary School, San Sebastian, Spain
Basque Cuisine - Khác
2018 → 2018
Basque Cooking in San Sebastian Spain
University of Santo Tomas, Manila, Philippines
Bachelor of Science in Commerce major in Business Administration - Đại học
1977 → 1981
College Student Council, PRO; Feature Editor, College Paper
Cornell University, Ithaca, NY, USA
Food Service Management - Khác
2008 → 2009
Cornell University Hotel School Certificate Management course on Food Service. Areas of studies include Revenue Management for Restaurants, Real Estate Planning and several industry related topics.
Cornell University, Ithaca, NY, USA
PDP, Master Certificate in Hospitality Management - Thạc sĩ
2008 → 2009
Professional Development Program of Cornell University Hotel School with studies in Revenue Management, Business Development and Risk Management
Kĩ năng
Training and Development | |
Branding | |
Sales and Marketing | |
Contract Negotiation | |
Customer Experience | |
Service Culture | |
Food and Beverage | |
Rooms | |
Business Development |
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Developed short term and long-term operational plans for the hotel which support the overall objectives of the company. Monitored the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints. Implemented and maintained local and national sales/marketing programs. Increased guest experience by providing excellent service with the goal of extending guest’s stay and decreasing complaints.
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