Giám sát dịch vụ Catering tại Sodexo at UCM

7/2017 → 7/2019 (2 năm )

Warrensburg, Missouri, Hoa Kỳ

Performed day-to-day assignments in addition to oversight duties for Sodexo at University Central Missouri, responsible for the oversight of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management, works with customers to ensure satisfaction in such areas as quality, service and problem resolution. https://ucmo.sodexomyway.com/

Nhân viên phục vụ tại Texas Tech Club

4/2012 → 11/2016 (4 năm 7 tháng)

Lubbock, Texas, Hoa Kỳ

• Maintain ClubCorp service standards as outlined in the Hospitality First training program • Complete and comprehensive knowledge of the menu and various liquors, beer, and wines available by the Club • Accurately execute Member and guest orders and requests in a timely fashion • Consistently display the Steps of Service at all opportunities to Members and guest https://www.clubcorp.com/Clubs/The-Texas-Tech-Club

Chuyên viên đồ uống tại Vietnam Airlines

8/2002 → 12/2007 (5 năm 3 tháng)

Hồ Chí Minh, Việt Nam

• Managed the In-flight Service System of Vietnam Airlines at Tan Son Nhat International Airport. • Reported monthly stock inventory to manager • Controlled the quantity and quality of beverage • Solved the problem involved in cabin crew, air catering and suppliers • Cooperated with Food, Equipment and Entertainment Executive to serve daily flight, ferry, VIP and cargo flight • Joined the daily meeting with other departments in the company • Contributed to build up the ISO system for company • Innovated ideas for the quality control system

Đại diện hàng không tại Jetstar Airlines

12/2007 → 5/2008 (5 tháng)

Huế, Thừa Thiên Huế, Việt Nam

• Took care of customers’ services to their best satisfaction • Reported to local authorities about the current situation at the airport • Provided oversight of the market share, followed up the price of competitive airlines and provided useful information to the Management Board to adjust in the price system of company. • Provided training Trained of necessary tasks and duties for the new staff • Responsible for the last-minute ticket sales at the airport

Trợ lý Giám đốc tại DMZ Group

5/2008 → / (18 năm )

Huế, Thừa Thiên Huế, Việt Nam

• Promoted PR through different mass media such as television, radio and newspapers • Worked with numerous travel agencies to foster stronger corporation with the Little Italy Restaurant, DMZ Bar, DMZ Hostel, DMZ TIC and DMZ hotel • Publicized the company’s brand name through charitable activities and festival events • Monitored and managed Point of Sale Marketing (POSM) in stock • Carried out research and development about the new tourism products and services for the Board of Director • Trained and modeled the staff to handle new tourism products and services, assists in hiring process • Provide administrative related support to GM, ensure GM’s daily work running smoothly • Liaison between staff and General Manager • Delivered lectures about tourism management and event organization for students at Phu Xuan University, Hue College of Economics and Department of Hospitality and Tourism – Hue University. Lectures on Tour Operation Management and Marketing in Tourism. • R&D and Training

Nhiều giải thưởng quốc gia và quốc tế

11/2019

Scholarship for top students awarded by the Hue College of Economics from 1998 to 2002 Completed the Program with top scores and GPA. Several awards of writing about travel: Award of Culture & Information Magazine in 2005 & 2006, The best writer of Heritage Magazine in 2007 Award for The Most Innovative and Creative Member of DMZ Tourist Joint Stock Company in 2010 STAR performer of the month 06, 08/2012 at Texas Tech Club 2012 National Award Winner – F&B team of excellence at Texas Tech Club The Best club table decoration contest at Texas Tech Club in 2014 – 1st Place Award for the Best Contribution for DMZ Group in 2014 2019 Warrensburg Budget Cover Photo Contest - 2nd Place Award for “Savour Vietnam” (Saigon tourist & Tuoitre News) writing contest 2018 “The journey of your dream” (Hoan My & Thanh Nien News) photo contest 2018 – 1st Place Award for “Coming home for Tet” (Acecook & Thanh Nien News) writing contest 2018 – 1st Place Award for “Be a famous writer” writing contest (@ipubvietnam Community) 2019 – 2nd Place Published over 400 articles in the magazines such as The Heritage, Tuoi tre online, Tuoi tre News, Travellive, The World of Culture, Saigontourist, Thua Thien Hue… Published nearly 250 articles about the U.S, 1 E-Megastory “America within my hands” on Thanh nien online: https://thanhnien.vn/author/phan-quoc-vinh-2333.html Author of “Eureka America! – Ơ kìa nước Mỹ” – A best - seller book written about the U.S Unpublished books: “PR–Know and know more” (Part 1 & 2) and Guide book “Vietnam – From Nam Quan Gate to Ca Mau Cape”

Mr. PHUONG LE XUAN - GENERAL DIRECTOR OF DMZ TOURIST JOINT-STOCK COMPANY

DMZ TOURIST JOINT STOCK COMPANY

dmzcoop@gmail.com

Mrs. VAN DO THI NGOC - GENERAL MANAGER OF VIETNAM AIRLINES CATERERS LTD.

VIETNAM AIRLINES CATERERS LTD.

vandtn@vnaircaterers.com