Guest Relations Supervisor tại Jolia Hotel Da Nang

9/2018 → 1/2019 (4 tháng)

Đà Nẵng, Việt Nam

• Actioned improvements based on solicited guest feedback. • Provide up to date information about Destinations, Events and Services in Da Nang and Hoi An to guests. • Used extensive knowledge of all Hotel facilities and room types to direct and advise guests. • Responsible for managing complaints and executing solutions in conjunction with the relevant departments including monitoring outcomes. • Coordinate with Department Heads to ensure staffing levels met business demands. • Conducted monthly Communication Meetings and produce minutes of meetings. • Developed and maintained Excellent Communications and relationships with all Departments. • Assist the Front Desk to ensure maximum Guest Satisfaction through personal service including arrival through to departure • Provide Ideas to enhance training of Front Office and guest service procedures. • Complied with Hotel Security, Fire regulations and all Health and Safety legislation. • Assumed additional Duties assigned by Management in addition to aiding other departments when necessary

Executive Assistant Manager tại My Son Heritage Resort and Spa My Son

2/2019 → 11/2019 (9 tháng)

Quảng Nam, Việt Nam

• Manage, Supervise and direct all Department Heads. • Advise the General Manager on the implementation of business development strategies. • Recruit Department Managers and Supervisors. • Monitor the performance of the business divisions to align with brand management - analyze costs, the effectiveness of marketing activities, and promotions. • Promote teamwork and internal relationships. • Set departmental KPIs – review outcomes. • Establish and maintain relationships with relevant agencies related to the company's operations. • Prepare regular monthly management reports. • Create and develop an ongoing training plan for all department heads and supervisors. • Perform contract negotiations with event hosts and suppliers. • Produced service standards, policies, and procedural guidelines for each department – pre and post resort opening. • Sourced multiple suppliers and develop relationships in Da Nang and Hoi An. • Created and implemented master plans for the following events: • Resort opening ceremony (600 guests). • 5 weddings (500 to 800 guests). • National government forum (800 attendees) • Including the Prime Minister and Vice President of Viet Nam. • International 3-day conference (My Son UNESCO) (150 attendees). • Corporate 1 day / overnight (110 attendees). • Perform other duties as required by the General Manager.

Phan Thị Tuyết Liên - Housekeeping Supervisor

Công ty TNHH DV DL Minh Phan

phanthituyetlien2@gmail.com - 0962123423