Assistant Restaurant Manager tại BBQ UN IN RESTAURANT

1/2020 → Hiện tại

Đà Nẵng, Việt Nam

• Oversee all front and back of the restaurant operations. • Organize and supervise shifts. • Assists in daily operation tasks (eg: taking orders, cashiering, consolidation of daily sales, attend to reservation phone calls and serving food & beverages, etc) during my assigned shift to a consistently high standard. • Work closely with kitchen crew to ensure food order is accurate and prompt during events service to ensure consistent exceeding of established standards and guest’s expectation. • Oversee health code compliance and sanitation standards. • Ensure customers satisfied excellent service; respond to customer complaints tactfully and professionally. • Helps to implement strategies to continually improve revenues. • Promote the brand in the local community through word-of-mouth and restaurant events • Recommend ways to reach a broader audience (e.g. discounts and social media ads) • Manage restaurant’s good image and suggest ways to improve it • Recruiting, training, evaluating and motivating staffs. • Analyze staff evaluations and feedback to improve the customer’s experience. • Project future needs for goods, kitchen supplies, and cleaning products; order accordingly. • Regularly review product quality and research new vendors • Generate daily, weekly, monthly, and annual reports. • Seek ways to cut waste and decrease operational costs.

Guest Relation Supervisor tại Ponte Boutique Villa

3/2018 → 12/2019 (1 năm 9 tháng)

Đà Nẵng, Việt Nam

• Perform guest check-in and check-out. • Maintain a work environment that fosters the coaching, mentoring and development of subordinate staff in consensus with the Guest Relations Manager. • Provide premium Guest service by handling all communications, verbal or written in accordance with the set standards. Assist Foreign Speaking Guests by responding to their requests and addressing any concerns in the official languages. • Proper credit and cash-handling policies and procedures. • Sell rooms and promote other services of the hotel. • Coordinates room status updates with the housekeeping department by notifying housekeeping of all early check-ins, check-outs, late check-outsand special request. • Respond and accommodate to all guest requests, concerns and issues in a timely and professional manner. • Carry out end of day procedures and generate daily reports. Salary: 7.700.000 VND/per month Reason for leaving: looking for a new working environment

Former Trainee tại Watami Japanese Restaurant Singapore

7/2017 → 1/2018 (6 tháng)

Singapore

• Greet and welcome guest promptly. • Possess a thorough knowledge of the restaurant menu. • Actively up-sell the menu. • Prepare tables by setting up lines, silverware and glasses. • Maintains the cleanliness of the restaurant front/back of house. • Preparing mis-en-place to the requirement and operation needs. • Arrange table settings and maintain a tidy dining area. • Deliver checks and collect bill payments. • Do service, cleaning and clearing. • Assist bar and kitchen if needed. • Follow all relevant health department regulations. • Ensuring the standards all the time and assists with the smooth and efficient service of the outlet. • Assists in monthly inventory checks on operating equipment and supplies. Salary: S$950/per month Reason for leaving: Back to Viet Nam for new chances. Contribute for hometown and take care of family.

Senior Waitress tại Subway Co.,Ltd

3/2013 → 1/2016 (2 năm 10 tháng)

Hồ Chí Minh, Việt Nam

• Greet customers when entering or leaving store. • Maintains safe and clean working environment by complying with procedures, rules, and regulations. • Preparing and serving all products according to standards and something requested by customers. • Served customers on the till with the best customer service and a friendly attitude. • Making the payment for customers. • Resolve customer complaints, guide them and provide relevant information. • Keep reports of transactions. • Make a report at the end of the day. Salary: 4.000.000 VND/per month Reason for leaving: Study abroad

Volunteer Events - Japanese Government (Mercatores Pte Ltd) Singapore

11/2017

- Tochigi event by Japan Railways company - Tea event by UreshinoTea & Tea Bone Zen Mind 11/2017 to 2/2018