Assistant Room Service and Pool Bar Manager tại Park Hyatt Saigon

7/2022 → / (2 năm 11 tháng)

2 Công trường Lam Sơn, quận 1, TP.HCM

_ A great opportunity to learn and develop myself at one of the iconic hotel in Saigon with 252 rooms - Strong and dynamic F&B team. _ Guest Experience Embassador. _ Fully responsible for daily operation of Room service and pool bar. _ Outlet pricing menu monthly / yearly. _ Mid and year end check-in conversation. _ Handling pre-orders for individual guest's request. _ Handling Outlet's Delivery - Grab / Baemin e.t.c. _ Outlet's P&L Explaination / P&L Strategy. _ Implement outlet's training schedule

Restaurant Supervisor tại Holiday Inn & Suites Saigon Airport, an IHG Hotel

12/2021 → 7/2022 (7 tháng)

18E CongHoa Street, Tan Binh District, HCMC

F&B Departmental trainer by IHG Contributing to the growth of Deli Cafe restaurant during Re-opening period. Infrasys champion - taking fully responsibility in POS system, create new items, adjust based on AFBM's required and ensure it follow the brand standards and hotel policies Taking in charge in outlet operation ( In room dining and Deli restaurant ) Completing the monthly review with all team members and give them advisor if they have to face with any challenges Uses all available on the job training tools for associates

Restaurant supervisor tại Ros Dining River Lounge

3/2021 → 12/2021 (9 tháng)

10b Tôn Đức Thắng , phường Bến Nghé , quận 1 , TP.Hcm

_Managing restaurant staff's work schedules. _Overseeing food preparation, presentation _Checking in on dining customers to enquire about food quality and service. _Reviewing customer surveys to develop and implement ways to improve customer services _Resolving customer complaints in a professional manner.

Team leader tại Latest Recipe at Le Meridien Saigon

12/2017 → 3/2021 (3 năm 2 tháng)

3C Ton Duc Thanh Street , District 1 , HCMC

Asociates of the month ( April 2020 )

4/2020

This is awarded for my dedication , well taking care of guest to fullfill guest's satisfaction

Phạm Tuấn Anh - Event service cum Room service and Pool bar manager

Park Hyatt Saigon

Tuananh.pham@hyatt.com - 0772056616