Online Seller (Food base) tại Self-employed

5/2020 → / (3 năm 11 tháng)

Home

Due to affection of the pandemic Covid-19, I have been working as a freelancer and start my own small business at home since then.

Salesperson tại Hanoisilk

4/2012 → 2/2013 (10 tháng)

Hanoi

In-store direct salesperson for a silk products brand, stores located in: Hilton Hotel Hanoi, Thang Long Hotel

Intern waiter tại Hotel Nikko Hanoi

4/2013 → 5/2013 ()

84 Tran Nhan Tong st., Hanoi

Worked as waiter/hostess/food runner at La Brassiere Restaurant for internship

Senior Receptionist tại Angel Palace Hotel

8/2013 → 2/2016 (2 năm 6 tháng)

173 Hang Bong st., Hanoi

Check in and out of all guests staying at the property. Handling simple comments or problems. Booking systems checked everyday. Greetings and talk with customers. Assist the management.

Front Office Manager / Customer Service tại Hanoi Emerald Waters Hotel & Spa

4/2016 → 9/2018 (2 năm 5 tháng)

47 Lo Su st., Hanoi

Handling all tasks of a professional receptionist, with 5-star quality of service. Training staffs, scheduling, organize work tasks properly to all staff. Making sure the service provided is at high quality performed by all team members. Taking care of customers, fulfilling their needs and solving all the problems or complaints or guided staff to handle if not presented. Making sure the work place are at good atmosphere, clean, bright. Working and briefing with all other departments to get a harmonious system.

FOM cum. Sales Executive tại Hanoi Emerald Waters Hotel & Spa

9/2018 → 2/2020 (1 năm 5 tháng)

47 Lo Su st., Hanoi

- Resolved problems with high-profile customers to maintain relationships for return customer. - Writing contracts, cooperate with other TAs to sell rooms and services offered - Control/checkup OTAs rate hourly and daily, update room vacancies correctly - Resolved problems with high-profile customers to maintain relationships and increase return customer base. - Communicated progress of monthly and quarterly initiatives to internal and external sales teams. - Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. (Due to COVID-19, the hotel has been closed for months and all staff were forcefully dismissed)

Certificate of Appreciation

12/2016

Certificate of Appreciation for great performance and talented manager of Golden Sun Hotels Group

Nguyen Duy Kien (Kevin) - General Manager

Golden Sun Hotels Group

info@hanoiemeraldwatershotel.com - +84 98 4436327