Font Office Supervisor tại New Pacific Hotel

9/2019 → Hiện tại

Ho Chi Minh City, Vietnam

• To report to work within the requested time prior to commencement of Duty, well-groomed and to uniform standard • Check time attendant record in and out at beginning and end of shift • Read the logs book and Join manager briefing ( shift briefing to ensure Hotel activities and operational requirement are known) • Resolve all complaint during shift and logs all complaints in log book for further follow up • Works with staff and support them for any assistant • Maintain a happy working atmosphere and team work spirit • Monitor standards of guest facilities and services • Deal with irregular payments • Training for new staff workplace procedures maintains training logs and records • Organize incurred booking and report the revenue on the weekend. • Support guests when they needed: accidents, room’s comments…

Employee of the month at 5 star hotel

7/2012

• The Employee of the quarter and year 2012 • The Employee of the “Be my Guest” of year 2014 • The Manager of the month July 2018