Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
NGUYEN THI LAN ANH
153 Lượt xem hồ sơ
Nữ, 24/12/1976, 49 tuổi
số nhà 1 ngách 14 ngõ 164 Đê La Thành, phường Thổ Quan, Đống Đa, Hà Nội
Cập nhật: 20/05/2020
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Trên 20 năm
Trưởng bộ phận/ Trưởng phòng
12 - 20 triệu
Hà Nội
Tiếng Anh (Khá)
3 sao
Tiền sảnh
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Hanoi Foreign Languages
English - Đại học
1995 → 1998
Kĩ năng
| Teamwork | |
| Giao tiếp | |
| Kỹ năng nghiệp vụ. |
Kinh nghiệm làm việc
Sales Executive of Cruise tại Rainbow Travel
9/2019 → 5/2020 (7 tháng)
Hà Nội, Việt Nam
+ Introduce and sell Cruise to partners. + Implement company's marketing activities and promotion to maximize sales volume. + Research, build and keep good relationship with partners. + Working via e-mail, telephone, skype, zalo, whatsapp ... & sending booking confirmation by e-mail. + Taking feed back from Cruise as well from partners & solving complaint of guest may happened after finishing their trip. + Take care & help guest or partners if they have any assistance. + Creating and sending contract, quotations. + Co-operating with the operation and accounting department to follow up before & after tour programs and ensure the successful completion of the tour program created. + Provide attentive, friendly and effective customer service to all internal & external customers in an accurate an timely manner. + Participate fully as a sale team member to assist as needed in completing all functions related to servicing the client including selling addtional products. + Submit sale report and revenue report monthly basis to manager. + Carry out other tasks assigned by manager. + Always improve service & remaining well the image of Company.
Supevisor of reservation department tại Hanoi Hotel
10/1996 → 9/2019 (22 năm 11 tháng)
Hà Nội, Việt Nam
+ Sell the hotel products and services using up-selling and suggestive selling techniques. + Promote hotel products and services. + Maintain a high level of product and service knowledge. + Record and process reservation through online (OTA), e-mail, telephone, private booking, company & travel agent. + Receiving amendment, cancellation and carry out the cancellation penalty base on hotel policy. + Record special arrangements for all reservation. + Maintain awareness of special rate, offers & promotions. + Follow the procedure of reservation and make sure exactly full information of reservation then posting in the system as wel inform concerning department to welcome & serve guest if have any special. + Update and knowing about all hotel service and promotion program to introduce clients. + Guarantee VIP's booking, frequece guest, return guest who will be arranged well as their normal requirement. + Flexible when receiving booking & control room forecast carefully in order to maximize room revenue, close black out date. + Ensure accuracy of guest history and client profiles in Data Base. + Answering all requests from guest via telephone, website, e-mail... + Keep close contact with Front office and accounting to complete the payment. + To work with a sales focused attitude and be aware of sales opportunities within the hotel, which will assist, with the maximization of revenue. + To maximize all revenue opportunities through all channels. + Using knowledge of the hotels, its features, benefits and surroundings in order to be able to effectively advise guests on additional products and services. + Monitor reservation levels and inform DOS of current and future occupancy rates. + Resolve queries from other departments regarding chargeback authorities and paymasters. + Follow other work assignments from DOS. + Make "Daily pick up report" & sending to Board of hotel management at the end of the day
Google
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