As a student majoring in English language, I used to have nothing but the language to make a career out of it. However, with a special passion for travelling, and with the understanding of my weakness as a language student, I started step by step, day by day learning and working in the travel industry and hospitality to build up my decent knowledge that I can take pride in today. Over the past two years, I have been in some different positions and soon to have a chance to experience hands-on customer experience tasks. Especially, as a hospitality salesperson, my job is deeply related to customer care. I provide the guests with their wanted information, answer their questions, satisfy their demands, deal with all kinds of feedback from both customers and agencies, handle difficult clients, resolve stressful situations and follow up the clients after their holiday to make sure that their requirements are met and they will recommend our service to others. Over the time, I have sharpened not only my communication skills but also my problem-solving skills. My little self back then when I was in high school would never believe in my achievement today. Although such achievements are not so big yet but the point is that it has gradually instilled inside me a can-do attitude. Everything is possible to me as long as I put my heart and soul on it and nothing is difficult as long as I have a chance to learn about it. Over the years, from a timid and not-so-confident little girl, I am now transformed into a much more outspoken, assertive and ambitious person.

Professional environment. Opportunities to self-develop.