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Tiffany Ngoc Diep Dao
52 Lượt xem hồ sơ
Nữ, 17/09/1993, 32 tuổi
81 xã đàn
Cập nhật: 04/01/2020
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Dưới 1 năm
Nhân viên
8 - 12 triệu
Hà Nội
Tiếng Anh (Khá)
5 sao
Tiền sảnh
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Blue Mountains International Hotel Management School
Business International Hotel and Resort Management - Cao đẳng
2013 → 2016
Kĩ năng
| Teamwork | |
| Giao tiếp | |
| Kỹ năng nghiệp vụ. |
Kinh nghiệm làm việc
Food and Beverage Supervisor - Pre-Opening Team tại Premier Village Managed by Accor
1/2018 → 5/2018 (3 tháng)
Phú Quốc, Kiên Giang
• Assist in the coordination of tasks and operations of the Outlet. • Project courtesy, hospitality and professional behaviour across your department always with guests and fellow colleagues, and ensure Line Employees exercise the same levels of professionalism and courtesy. • Review reservations to ensure high levels of utilisation without risking overbookings. • Review reservations to manage those requiring special attention. • Ensure all Hotel guests are greeted and assisted according to established standards and procedures. • Handle VIP guests as required. • Spot check items served in the Outlet to ensure they meet established standards and procedures. • Assist with the arrangement of buffets to ensure proper set up, display and service. • Be the first line of defence to handle guest queries and resolve issues in a timely and professional manner. • Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs. • Ensure all department level billing, cashiering and cash float procedures are strictly adhered to. • Be available to address issues regarding charge disputes and discrepancies when required. • Conduct routine inventory taking to ensure stock levels for operating equipment and other items are up to par for your department. • Be actively involved in the training and induction for new Employees in your department. • Deliver training programmes as required and coordinate training tasks with the HR department and trainers.
Assistant Restaurant Manager – Pre-Opening Team tại O'Gallery Classy Hotel & Spa
11/2018 → 1/2020 (1 năm 2 tháng)
Hà Nội
• Supervise efficient working of departments and assigned shift, administer pre-meal meeting and rectify all service of staff. • Administer training program and prepare schedule and handle inventory effectively. • Monitor and manage guest complaints, ensure satisfaction and administer efficient follow up for same to receive feedback. • Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales. • Maintain and ensure compliance to established food quality and standards. • Manage workload and ensure effective working of restaurant activities and maintain excellent standards to meet operational expectations. • Train and instruct employees to ensure smooth transition in company. • Assist and provide training to staff members and offer incentives when necessary. • Ensure compliance with prescribed standards and local state and federal laws in labour costs, and guest relations. • Evaluate performance and recommend salary increase, incentives for all. • Maintain personal records, schedules and reports for all employees. • Develop special, promotional and merchandising plans, advertising materials and ensure adherence to local and company standards. • Assist employee teams to provide excellent customer service. • Maintain proper sanitation, hygiene standards in kitchen and maintain effective store presentation. • Coordinate with team to meet sales target, ensure customer satisfaction and follow company procedures to increase productivity.
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