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Từ 3 đến 5 năm
Trưởng bộ phận/ Trưởng phòng
Tiếng Anh (Giỏi)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
COLLEGE OF COMMERCE DA NANG
Tourism Business Administration - Cao đẳng
2013 → 2016
Kĩ năng
| Tin học văn phòng | |
| Quản lí thời gian | |
| Kỹ năng bán hàng, phục vụ khách hàng |
Kinh nghiệm làm việc
General Manager tại THE BLOSSOM HOI AN OCEAN FRONT HOTEL
8/2018 → 6/2019 (10 tháng)
Hoi An, Quảng Nam, Việt Nam
Periodically coordinate with the relevant department to make an annual, quarterly business plan for the hotel.Directly responsible for business strategy, Marketing, budget management, revenue - profits of the hotel.Manage and supervise the operations of departments and divisions in the hotel - ensuring efficiency, maintaining the best quality of service to maximize profits.Survey, analyze market trends, customer needs and regularly monitor the business situation of the hotel to proactively make timely changes.Set the hotel service quality standards. Organize and administer the improvement of hotel service quality to better meet the needs of customers.Hotel representatives welcome VIP, VVIP special guests to stay at the hotel.Handling complaints, complaints of guests, problems arising in the hotel that junior staff cannot solve.Organizing the recruitment and training of human resources to undertake management positions in the hotel.Set up a friendly working environment, ensuring benefits for all hotel employees.Presiding over planning, monitoring equipment procurement, renovating hotels.Operating weekly briefings, irregular meetings in the hotel.Directly report the work, make periodic financial statements to the hotel owner.
General Manager tại AN BANG SUPERIOR VILLA
6/2019 → 1/2020 (7 tháng)
Hoi An, Quảng Nam, Việt Nam
Periodically coordinate with the relevant department to make an annual, quarterly business plan for the hotel.Directly responsible for business strategy, Marketing, budget management, revenue - profits of the hotel.Manage and supervise the operations of departments and divisions in the hotel - ensuring efficiency, maintaining the best quality of service to maximize profits.Survey, analyze market trends, customer needs and regularly monitor the business situation of the hotel to proactively make timely changes.Set the hotel service quality standards. Organize and administer the improvement of hotel service quality to better meet the needs of customers.Hotel representatives welcome VIP, VVIP special guests to stay at the hotel.Handling complaints, complaints of guests, problems arising in the hotel that junior staff cannot solve.Organizing the recruitment and training of human resources to undertake management positions in the hotel.Set up a friendly working environment, ensuring benefits for all hotel employees.Presiding over planning, monitoring equipment procurement, renovating hotels.Operating weekly briefings, irregular meetings in the hotel.Directly report the work, make periodic financial statements to the hotel owner.



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