GUEST SERVICE AGENT tại VINPEARL DISCOVERY 2-3 PHU QUOC

11/2018 → 1/2020 (1 năm 2 tháng)

Phú Quốc, tỉnh Kiên Giang, Việt Nam

- Greeting and directing Guests at the front desk - Collecting personal Paper and registering Guests - Registering Guests information to the police department - Checking-in and Checking-out Procedures - Other procedures : Lost and fonud, Assign Rooms and prepare arrivals folios, exchanging money, ... - Fixing the Guests' problems - Answering phone calls - Providing organisation information - Supporting Sups when necessary - Doing reports on time - Listing a transportation report of Arrivals - Recommending the Guests to write a good comment on Tripadvisor and other social networking sites - Contributing to make Vinpearl Discovery 3 Phu Quoc ranked #1 on Tripadvisor - Contributing to make Vinpearl Discovery 2 Phu Quoc ranked #2 on Tripadvisor