Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Vo Thi Ngoc Xuan
74 Lượt xem hồ sơ
Nữ, 04/04/1994, 32 tuổi
40 Lê Hồng Phong, Nha Trang, Khánh Hòa
Cập nhật: 29/01/2020
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 3 đến 5 năm
Nhân viên
8 - 12 triệu
HCMC
Tiếng Anh (Khá), Tiếng Trung (Trung bình)
5 sao
Tiền sảnh
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Trường Đại Học Nha Trang
Ngôn Ngữ Anh - Đại học
2012 → 2016
- Being a member of English Club and Chinese Club in University -Voluntary Green Summer Campaign 2014: Presented volunteering projects to the students of Nha Trang university, called for over 60 students joining in this campaign -Children Day + Volunteer of voluntary activities for poor and disabled children in Children Day Mid-Autumn Day + Cooperator and volunteer to celebrate Mid-Autumn day for children and local people at Diep Son Island. Playground for Children Programe. - Volunteer to repair the playground for Diep Son Island’s children in Playground for Children Programe. Medical Examination - Voluntary interpreter for doctor in medical examination for Loc Tho Pogoda - Do part time job as a waitress for restaurant, receptionist for Spa and Hostess for restaurant. - Being a English tutor for 7th grade student
Kĩ năng
| Lắng nghe và xử lý tình huống | |
| Giải quyết phàn nàn |
Kinh nghiệm làm việc
Restaurant Receptionist/ Waitress/ Cashier tại Yen's Restaurant
4/2014 → 7/2017 (3 năm 2 tháng)
Nha Trang, Viet Nam
- Welcome and arrange seat for customer - Serve food and beverage for customer - Take care of customer - Bill and obtain payment for customer
Spa Receptionist tại Premier Havana Nha Trang Hotel
2/2017 → 5/2017 (2 tháng)
Nha Trang, Viet Nam
- Welcome guest - Recommend guest information of treatment. - Take care and be interpreter to solve the language issues for therapists in service. - Bill and obtain payment for guest. - Complete reports of department.
Content Analyst tại Accenture Malaysia
7/2017 → 7/2019 (2 năm )
Kuala Lumpur, Malaysia
- Review user reports regarding website content - Make decisions according to the defined Policies and Procedures base on Client Policies and Guidelines - Identify improvement opportunities in work flow and suggest solutions
VIP Lounge Supervisor tại Movenpick Resort Cam Ranh
10/2019 → Hiện tại
Nha Trang, Khánh Hòa, Việt Nam
- Plan and supervise the day to day operations of the Reception section which are related to the arrival and departure of guests. - Supervise operations of food and beverage outlets to deliver an excellent guest experience. - Coordinate and monitor the work of direct subordinates and verify that all receptionists are well groomed in order to ensure clients' satisfaction and adherence to service standards. - Handle guest requests and complaints and maintains a record of all complaints received from all guests. - Carry out training for new employees and on the job training. - Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests' specific requirements are addressed in an efficient manner. - Supervise all cashier work of subordinates. - Do handover reporting guest complaints, unusual situations and incidents that need follow up, to ensure efficiency in the operation. - Brief, produce, review and write reports and other specific duties related to the job function
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