RECEPTIONIST tại VINPEARL HOTEL NHA TRANG

5/2018 → 2/2020 (1 năm 9 tháng)

Nha Trang, Khánh Hòa

 Responsible for check-in and check-out processes  Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.  Welcomed each new arrival pleasantly and confirmed reservations and identification.  Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.  Maintained financial accuracy by collecting deposits, fees and payments.  Promoted local entertainment and sporting events and offered details to assist patrons.  Kept up to date on all hotel products, services, pricing and promotional offers  Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.  Entered customer data using OPERA Property Management System and updated information