EXECUTIVE ASSISTANT MANAGER tại MERCURE GRAND HOTEL

6/2016 → 7/2018 (2 năm )

QATAR

GENERAL MANAGER tại The Prime Park

1/2019 → 1/2020 (1 năm )

INDIA

Ø Responsible for maximizing revenues Ø Responsible for preparation of property budget and forecasts. Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit. Ø Explains and manages financial activities. Reconcile all financial accounts. Ø Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks. Ø Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors. Ø Works with Sales Manager to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports. Ø Make sales calls as outlined by the Sales Management Teams. Ø Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase Homestead’s visibility within the local market. Ø Coordinates and implements sales and marketing activities of the property. Ø Promotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to OM and hourly associates. Ø Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives. Ø Recruits qualified applicants. Trains employees in accordance with company standards. Ø Motivates and gives direction to all employees. Ø Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc. Ø Adheres to federal, state and local laws employment related laws and regulations. Ø Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc. Ø Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations. Ø Ensures that employee related issues are resolved in a manner consistent with company policies. Ø Mentors and develops Operations Manager; provides learning opportunities by assigning new tasks in all General Management responsibilities; evaluates OM’s strengths and weaknesses and provides training and on the job tasks to prepare OM for GM opportunities. Ø Performs duties in all aspects of hotel operations whenever needed. Ø Inspects and documents repairs and cleanliness of property with AGM to ensure optimum upkeep and repair, room cleanliness and overall property appearance. Ø Serves as “Manager on Duty” . Ø Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the property. Ø Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines