Spa Concieger tại Lotte Hotel Hanoi

1/2020 → / (6 năm )

Lieu Giai, Ba Dinh, Hanoi

- Greet every guest come to spa, answer any questions or concerns. - Provide an outstanding guest exprerience - Operate computer programs and multi-line phone systerms. - Maintain guest records and book reservations - Complete cashier and bookkeeping responsibilities

Internship receptionist/ waitress tại Fraser suites hanoi

11/2018 → 4/2019 (5 tháng)

Tay ho dict, Hanoi

Internship Receptionist/ Waitress Internship receptionist: - Taking reservation , Receipt and Prepare the guests's details and the information about the customers booking. - Welcome guest and do the checkin as well as check out process. - Provide the guests with information and dealing with they's question and problems. - Preparing bills and dealing with the payments. Waitress: - Preparing the utensil and setting up table. - Introduce the menu and taking orders. - Servings food and beverage - Taking care with the guest's satisfaction and dealing with guest's problem. - Preparing bill for guests.

Member service officer tại California Fitness and yoga

8/2018 → 12/2018 (3 tháng)

Tay Ho dict, Hanoi

Member service officer - Welcome and greating guests. - Provide to the guests with the information about the service and the facility of our's club. - Dealing with the guest's problem and the payments. - Paper work as the guest's contracts.

Hostess tại Sheraton Hanoi Hotel

12/2015 → 7/2018 (2 năm 7 tháng)

K5 Nghi Tam, Tay Ho dict, Hanoi

Hostess tại Sheraton Hanoi Hotel

12/2015 → 7/2018 (2 năm 7 tháng)

K5 Nghi Tam, Tay Ho dict, Hanoi

Restaurant's Hostess/ Waitress - Welcome and greeting to the guests - Manage the number of booking, the target of guests per shift. - Taking reservation and give the customers a advice about they reservations. - Do revenue report after shift. - Upselling the restaurant's produces - Prepared the ultensil, setting up the talble - Give an advice and serving food and beverage (alcohol or non alcohol) to the guests.

Phạm Nghĩa Hiệp - Giáo viên chủ nhiệm

Khoa du lịch đại học Mở Hà Nội

Pnghiahiep@fot.hou.vn