Food and Beverage Server tại GCP Hospitality Group

7/2019 → 1/2020 (6 tháng)

Singapore

• Answered customers' questions, recommended items and recorded order information • Monitored guests for intoxication and immediately reported concerns to management • Assisted with various banquet food stations, set up and service to multiple dining areas • Set dining tables to prepare for diverse types of events and follow strict service standards • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions • Asked customers for feedback, solved problems, provided additional items • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity