Front Office Supervisor tại Sheraton Hotel & Towers

1/2018 → 6/2019 (1 năm 5 tháng)

Hồ Chí Minh

1. To welcome guests. 2. To ensure that guests receive high quality service. 3. To promote loyalty amongst a broad range of customers. 4. To deal with bookings by phone or face-to-face. 5. To complete procedures when guests arrive and leave. 6. To assign rooms and handing out keys. 7. To prepare bills and taking payments. 8. To take and pass messages to guests. 9. To answer questions about what the hotel offers and the surrounding area 10. To deal with guest’s complaints or problems. 11. Sharing expertise and continually inspiring the front office team. 12. Takes responsibility in the absence of the Duty Manager / Front office manager. 13. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. 14. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc 15. Allocate rooms to expected arrivals after checking the guests preferences and special requests 16. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees