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With over 3 years of experience in hotel Reservations Agent at luxury hotels at HCMC and Phu Quoc Island, I have developed strong expertise in Opera PMS, Smile PMS, Skyhotel, OTAs, reservation operations, revenue optimization, and delivering exceptional guest service. I work effectively with cross-functional teams to ensure seamless guest experiences while maintaining accuracy, efficiency, and attention to detail. I hold a bachelor’s degree in Hotel Management, a TOEIC score of 750, MOS Excel & Word certifications, and 95–100/100 Reservation Test Calls score. Please find my attached CV.