Receptionist and Guest Relation tại Cassia Cottage Phu Quoc

11/2017 → 2/2020 (2 năm 3 tháng)

Phú Quốc, Kiên Giang

• Answer and screen incoming calls Handle and redirect customer queries • Take and distribute messages Manage all visitors. • Provided guest assistance, including recommendations for tourist attractions. • Answered guest inquiries and provided information regarding hotel services and amenities. • Greeted guests upon arrival and offered assistance. • Investigated guest challenges and sources of dissatisfaction to offer timely resolution. • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy. • Upsell all the services : spa treatment ,motorbike rental ,taxi tour ,special food from restaurant,squid fishing ,snorkelling ,Diving