Hostess/ Waitress tại The Myst Dong Khoi Hotel

12/2016 → 5/2017 (5 tháng)

Hồ Chí Minh

- Greet and escort the guest to their tables. - Answer the phone and take the reservations or orders from guests. - Keep track of which tables are cleaned and available for new guests. - Ensure to deliver excellent services to customers.

Customer Service Representative tại Pizza 4P’s Corporation

10/2017 → 3/2020 (2 năm 4 tháng)

Hồ Chí Minh

- Answered incoming phone calls to make reservations, take orders for take-away and transfer Red invoice cases to related departments according to standard operating procedures. - Provided service information to customers, managed and resolved customer complaints. - Maintained a positive and professional attitude toward customers at all times to ensure customer satisfaction. - Supported Quality Assurance to manage a team of junior customer service representatives in training period.

TOEIC

8/2020

TOEIC: 790/990

(Certificate) University Representative Assistant – Study World 2020 ISC – UKEAS

7/2020

University Representative Assistant – Study World 2020 ISC – UKEAS/ 6 Jul – 19 Jul, 2020 - Advertised and supported Marketing and PR team of Sunderland university represented and Study World 2020 event via online and offline. - Represented for the university to provide information for students and parents and interpreted for International Representative at the fair as well.