Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Nguyễn Anh Tuấn
86 Lượt xem hồ sơ
Nam, 20/12/1987, 38 tuổi
No 22 Lane 135 Ho Dac Di Street Nam Dong Quarter Dong Da District Ha Noi
Cập nhật: 04/03/2020
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 10 đến 20 năm
Tổng giám đốc/ Giám đốc
Tiếng Anh (Giỏi)
100 - 499
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Ha Noi Tourism College
Hotel and Restaurant Management - Trung cấp
2005 → 2006
Ha Noi Commercial Tourism College
Tourism Management - Cao đẳng
2009 → 2011
Natinonal Economic University
Master Business Adminitration - Đại học
2014 → 2018
Kĩ năng
| Sáng tạo | |
| upselling | |
| Sales | |
| Brand marketing | |
| Event Planner | |
| Training | |
| Operation Management | |
| Business Development Management | |
| Teamwork | |
| Leadership Skill |
Kinh nghiệm làm việc
Owner tại 2D Cuisene Restaurant
8/2018 → 12/2019 (1 năm 3 tháng)
Hà Nội, Việt Nam
- Manage and oversee the entire restaurant operation - Deliver top-notch guest services; ensuring guest satisfaction - Get a good understanding of menu concept for sufficient training to staff and commendation to guests - Plan and develop guest loyalty programs - Execute and develop overall operation marketing event - Estimate restaurant revenue, forecast requirements and maintain inventory - Manage restaurant supplies; control costs and minimize waste - Hire new staff, manage and lead the team effectively - Training and evaluate staff performance - Nurture a positive, friendly and professional working environment
Sites Operation Manager/ Training Manager tại T Force Security
8/2018 → 2/2020 (1 năm 6 tháng)
Ha Dong Ha Noi
1. Planning • Coordinating with the Executive Board to build vision, mission, core values and long-term goals. • Executing Departments / Divisions of the Company to set goals and targets for each department to ensure the achievement of the Company's overall goals. 2. Administration • Supervise the Project and make right decisions and propose solutions, strategies, etc. to the Executive Board, build a system of company-level regulations and departments. • Ensuring the management system is updated and working effectively. 3. Marketing • Directing and supervising the development of long-term and short-term marketing plans and objectives; periodically evaluating marketing channels for products and services of the Company. • Directing the construction and implementation of marketing plans to promote the Company's brand in the market• Periodically evaluate and adjust marketing plans and activities. 4. Business • Orientation on organizing the construction and development of sales channels for the Company. • Coordinate with the Executive Board to plan and develop standards for each sales channel. • Establishing and maintaining internal and external relations related to the Company's business operations in order to create favorable conditions for business activities. • Evaluate and track the performance of each sales channel. 5. Human resources • Developing human resource plans, long-term and short-term human resources; directly involved in recruiting personnel for the company. • Establishing the salary and bonus mechanism in accordance with the Company's strategy and goals. 6. Finance • Building budget and cost norms for the Project. • Periodically monitor control and evaluation, adjust budgets, and set cost norms. 7. Control • Building operating control system for the Company. • Establishment of the organization and organization of the approved control system. 8. Report • Responsible for developing and implementing the reporting system for the CEO to the Board of Management in accordance with the company's regulations.
Operation Manager tại Semec International Hotel Nghi Son
4/2015 → 4/2018 (3 năm )
Nghi Sơn, Tĩnh Gia, Thanh Hoá, Việt Nam
1. Optimize Profit: • Manage and monitor sales business strategy of the hotel, activeyield management of Accommodations & Cuisine. • Analyze the data room is set daily, adjust strategies and reportshave done. • Set & perform competitive benchmarking studies andmarket trends. • Maintain reports and books on demand. • Create and develop, manage and supervise the pricing strategycombined with the hotel business plan. • Management of online booking process. • Evaluate the performance of distribution partners and contractprices (OTAs, FIT, tour operators, companies, corporations, crew,group, etc ...). • Suggest alternatives to reduce the cost of distribution productsand services. 2. Reporting & Management: • Conduct periodic reporting system, unexpectedly • Provide relevant predictions. • Analysis of the performance of the hotel business, the report andrecommendations to improve the strategy. • Budgeting annual revenue stays with the Chief Executive Officerand Chief Financial Officer Monitor adherence to rules, regulationsand procedures. + Human Resources - Working with the HoD plan the use of humanresources. Assist in recruitment and placement of required staff;establishment of organizational structure; delegation of tasks andaccountabilities. Establish work schedules. Supervise staff. Monitorand evaluate performance in partnership with the HoD. + Communication - Monitor, manage and improve the efficiency ofsupport services such as IT, HR,Accounts and Finance. Facilitatecoordination and communication between support functions. + Strategic Input - Liaison with Board and HoD. Assist in thedevelopment of strategic plans for operational activity. Implementand manage operational plans. + Risk Management - Oversee organizational insurance policies.Ensure health and Safety committee meetings are held and tasksassigned.
Business Development Manager tại Swiss Bel International Hotel Lao Cai
2/2013 → 2/2015 (2 năm )
Lào Cai, Thành phố Lào Cai, Lào Cai, Việt Nam
* Search for customer information through many different channels to build the prospect system. * Proactively contact potential customers in the self-search list or from the hotel data system to recommend services and incentive programs. * Send service information via mail for customers to consult, answer customer questions when feedback mail from customers. * Use sales skills to negotiate and persuade guests to use hotel services. * Carry out procedures for signing contracts with customers who agree to use the service. * Customer care is using the service, old customer * Actively contact the customers who are using the service to understand the situation, develop good relationships with customers. * Promptly supporting and answering inquiries and complaints from customers. * Keep track of contract end time to persuade guests to re-sign the contract * Actively send preferential information and promotions to old customers to persuade them to use the hotel services again. * Conducting procedures for signing new contracts with old customers who want to use the service again. * Implementation of the contract * After closing the contract with the customer, the sales staff coordinate with the relevant departments to implement the contract, ensuring the requirements of the customer. * Oversee the contract implementation process, service quality so that customers get the best value. * Coordinate with related departments to quickly solve problems arising during the use of the customer service. * Other jobs : - Monitoring the contract liquidation process, supporting the accounting department to promote debt. - Coordinate with Marketing department to plan and implement incentive programs on holidays and New Year; Customer Gratitude; introduce new products and services to reach and attract customers. - Links with other parts of the hotel to improve the quality of service to meet the tastes of customers. - Participate in training courses to improve the level when the hotel facilitates. - Make work reports periodically, arising. - Participate in all meetings of the department, report feedback from guests for effective handling and remediation. - Perform other jobs upon request from the Manager.
Sales Executive/Training Manager tại LP Academy
10/2009 → 2/2013 (3 năm 4 tháng)
Hanoi, Việt Nam
* Identify new accounts, forecast and explore business opportunities to achieve sales goals for all defined products in a defined area by developing and implementing strategies sales to ensure a competitive position in the market. * Conduct sales meetings, negotiate contract proposals, evaluate the effectiveness of sales methods, handle and resolve problems encountered, etc. To close sales opportunities. * Follow delivery schedules, develop and maintain good customer relationships to ensure a high level of customer satisfaction is provided. * Close contact with customers and customer care staff to update the project status, delivery schedule, etc. to ensure the terms of customer orders.
Sales & Marketing Manager tại Diva Club
5/2005 → 9/2009 (4 năm 4 tháng)
Hà Nội, Hoàn Kiếm, Hà Nội, Việt Nam
+ Conduct site inspection/visiting the properties + Follow up all detail requirements from sales team to issue Banquet Event Order + Supervise & hand in operation of each event, ensure the demands of customer is met + Take part in restaurant events, host FAM trips,... + Support sales team in updating information of the properties (new function operated/locked services, black-out date…etc) + Support sales team to release leaflet, promotional materials.
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