Banquet Supervisor tại CENTARA SANDY BEACH RESORT DA NANG

6/2018 → 8/2019 (1 năm 2 tháng)

Đà Nẵng

- Maintains constant communication with guests and on-site contact to ensure all expectations are met orexceeded - Ensures proper setting of buffet tables and set menu food service at tables - Arranges for and ensures proper sequence of service for each event on pool, ballroom or even on sandy area - Supervises clearing and post function cleanup and garbage removal - Maintains clean and orderly back areas, pre-function areas and storage areas - Assures that all china, glassware, silverware, linen, etc are returned to their proper location after each event - Supervises the handling, storage, and security of all catering service equipment and decor - Assists with staff training programs - In charge for a la carte, room service operations at non banquet event

Watercourt Outlet Supervisor tại LAGUNA LANG CO HUE

10/2017 → 6/2018 (8 tháng)

Huế, Thừa Thiên Huế, Việt Nam

- Oversee the daily operations of outlet for efficient operations. - Plan and assign daily workloads to outlet associates. - Develop and enforce established policies and procedures. - Establish operational strategies to meet quality and customer service standards. - Maintain the outlet facility clean and safe. - Obtain customer feedbacks and recommend necessary outlet operationalchanges. - Schedule orientations and job trainings to outlet associates. - Organize regular meetings to discuss about issues and updates. - Analyze and resolve problems in a timely and accurate manner. - Organize special events and entertainments to attract more customers. - Address customer queries courteously and ensure customer satisfaction. - Develop cost-effective operational plan to achieve outlet goals. - Assist in cash handling activities and develop expense and revenue reports.

Restaurant Supervisor tại POULO CONDOR BOUTIQUE RESORT AND SPA - CÔN ĐẢO

9/2016 → 9/2017 (1 năm )

Côn Đảo- Bà Rịa Vũng Tàu

- Working as manager to set up restaurant in soft opening period. From prepare furniture equipments, tools of bar or restaurant to training staff all kind ofetiquette, software, knowledge, attitude, English, skill to operate restaurant. Making roster, order items sales, inventory and make report to manager for revenue and items sale everyday. - Make costing menu and recipe with accountant to set up system for sale onSMILE WIN and SMILE POS software.

Captain Restaurant for Golf Club House tại VINPEARL GOLF CLUB PHU QUOC

7/2014 → 7/2015 (1 năm )

Phú Quốc, tỉnh Kiên Giang, Việt Nam

Support for F&B team on golf court kiosk and main restaurant: - Responsible on cuisine serving golfer - A leader for each waiter or waitress with training skill English and serving guest with high standard and make duty roster for them - Make daily report and manage all the equipment in restaurant - Stand by for each duty from waiter, bartender or cashier even the hostess with high standard in serving guest speedly, accurately, warmly - Training teacher for English communication, serving cuisine and wine, upselling skill with high standard for juniors and seniors. Beside that, taking daily and monthly plan for team keeping hygiene and grooming to develope teammates all together in order to increase revenue and budget in purpose

Captain Restaurant tại SIX SENSES NINH VAN BAY RESORT AND SPA NHA TRANG

3/2011 → 5/2014 (3 năm 2 tháng)

Nha Trang, Khánh Hòa, Việt Nam

- Understanding about F&B service: can-do attitude - doing all kinds of duties, serving guests at morning buffet and à la-cart dinner, helping staffs to do room service (bringing food and drinks to guests’ villa), serving private barbecue, serving fine dining… - I started as a waiter and was then promoted to Captain Restaurantresponsible for organising the daily duty roster for service staff. - Team work and good attitude working under pressure, fast learner, hardworking

Honest Award by Centara

12/2018

Send back mobile phone for guests leaving at Banquet events many times.

Trần Hữu Phi - F&B Supervisor

Six Senses Ninh Van Bay Nha Trang

tranphi061985@gmail.com - 0979825907

Nguyễn Đức Vấn - Outlet Manager

Sandy Beach Resort Đà Nẵng

vannguyenkevin@gmail.com - 0762681828