WAITRESS-BARTENDER LOBBY BAR & RESTAURANT tại DALAT EDENSEE LAKE RESORT & SPA- CN CTY TNHH TM&DV THAVICO

6/2020 → 3/2021 (8 tháng)

ĐÀ LẠT, LÂM ĐỒNG

-Acting captain. -Be a barista, a batender, a waitress, a seller and a cashier( Smile POS ). -Control the bar's work like ordering , checking quality, expiry date, ... -Communicate and take orders from customers . -Deal with customers' complaints within my means . -Responsible to manage my section and overlook the waiter/waitress or casual work on my section. -Clears, cleans, resets and maintains station and layout during shift. Keep the work environment clean and organized, free of clutter. -Report guest complaints to supervisor/ manager. -Performs related duties and special projects as assigned. -Follow communication lines and report lines. -Participate in all professional training courses. -BECOME AN EXCELLENT EMPLOYEE OF THE DEPARTMENT

WAITRESS- LOBBY LOUGNE tại RADISSON BLU RESORT PHÚ QUỐC-CTY CỔ PHẦN ĐẦU TƯ VÀ PHÁT TRIỂN DU LỊCH PHÚ QUỐC

8/2019 → 3/2020 (6 tháng)

PHÚ QUỐC, KIÊN GIANG

-Be a barista, a batender, a waitress and a cashier( POS- Cadena SYS) -Take order. -Serve food and beverage. -Take care of the guests. -Deal with guest complaints. -Clean up bar. -Support bartender to make cocktail and beverage. -Support cashier to make bill. -Make inventory before and after the shift. -Make reports of sales every day. -PROVIDE AN OPINION ON CHANGING PROGRAMS TO INCREASE REVENUE (HAPPY HOURS, WELCOME CORNER, ROOFTOP BAR, DECORATION BEACH BAR) -ACTING CAPTAIN.

TOUR SELLER tại CÔNG TY DU LỊCH LỮ HÀNH HELLO VIET NAM TRAVEL-HELLO VIETNAM TOURIST SERVICE TRADING COMPANY LIMITED

7/2018 → 2/2019 (7 tháng)

THÀNH PHỐ HỒ CHÍ MINH

-Find guests, sale tour. -Take care of guests. -Plan and arrange tours as required. -Make report and monthly accounts. -KNOW MORE INDUSTRY AND DISCOVER THE COUNTRIES AND THEIR CULTURE.

STAFF-> BANQUET SUPERVISOR tại GRAND PALACE WEDDING AND CONVENTION -- TNHH TM & DV DÌN KÝ

7/2017 → 7/2018 (1 năm )

THÀNH PHỐ HỒ CHÍ MINH

-BECOME A SUPERVISOR AFTER 7 MONTHS WORKING - Be in charge of many banqueting and catering events. - Coordinating with different departments including sales,marketing, kitchen, engineering department and finance. - Reported directly to Restaurant Manager. - Ensured the restaurant operation meets all the standards. - Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up. - Check and supervise all restaurant preparation activities to customer service quality. - Check safety of banquet halls , hygiene and clothes. - Check and manage service personnel.

TRAINEE tại GRAND PALACE WEDDING AND CONVENTION-TNHH TM & DV DÌN KÝ

5/2017 → 7/2017 (2 tháng)

THÀNH PHỐ HỒ CHÍ MINH

-Participate in all professional training courses. -Practical practice training courses. -Take part in examining skills and get good results . -END THE INTERNSHIP EARLY AND BECOME EXCELLENT EMPLOYEE. -Understanding the soft skills in the process of working and learning. -Assists colleagues and management with teamwork and independent work completion .

lÊ QUỐC ĐẠT - QUYỀN TRƯỞNG NHÀ HÀNG

Dalat Edensee Lake Resort & Spa

afbm@dalatedensee.com - 0918802440