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Trên 20 năm
Tổng giám đốc/ Giám đốc
Trên 60 triệu
Tiếng Anh (Giỏi), Tiếng Pháp (Giỏi), Tây Ban Nha (Khá)
100 - 499
Quản lý, điều hành
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Project Management Professional Specialization - Khác
2021 → 2021
Data Analytics Professional Specialization - Khác
2021 → 2021
University of Illinois, Urbana Champaign
Digital Marketing Specialization - Thạc sĩ
2021 → 2021
ESSEC Business School
Hotel Distribution, Revenue and Demand Management Certificate - Khác
2020 → 2020
Vatel Business School
Bachelor in International Hotel Management - Đại học
1997 → 2000
Cornell University
Hotel Revenue Management Certificate - Khác
2008 → 2008
Cornell University
Strategic Leadership for the Hospitality Professional Certificate - Khác
2011 → 2011
Kĩ năng
Strategic Planning | |
Hotel Operations Management | |
P&L Management | |
F&B Management | |
Pre-Opening Management | |
Revenue Management | |
Sales & Marketing | |
Financial Management | |
Demand Generation | |
Community Engagement | |
Employee Engagement | |
Multi-functional Team Management | |
Hands on Leadership | |
Honesty | |
Reliable | |
Budget preparation |
Kinh nghiệm làm việc
General Manager tại Dusit Le Palais Tu Hoa Hanoi, Dusit International group
5/2024 → 8/2025 (1 năm 3 tháng)
Hanoi
• Successfully led the pre-opening and launch of this flagship 5-star hotel, aligning with Dusit’s brand standards and owner expectations. • Developed and executed pre-opening strategies including budgeting, staffing, and marketing activation plans. • Built a cross-functional leadership team and embedded a proactive, guest-centric culture. • Achieved high guest satisfaction scores early post-opening with strong online reputation growth. • Oversaw OSE procurement, IT systems implementation, and final operational readiness. • Coordinated all stakeholder communications, licensing, and compliance processes with government entities.
General Manager tại DusitD2 Samyan Bangkok, Dusit International group
9/2022 → 5/2024 (1 năm 7 tháng)
Bangkok
• Led the successful pre-opening of the property, flagship for d2 brand. • Achieved rapid profitability and consistently exceeded revenue and GOP expectations. • Empowered and developed team members, creating a strong employee culture, resulting in a 95% employee satisfaction. • Orchestrated a guest-centric culture, achieving 93% guest satisfaction in the first year. • Ranked #1 in Guest Satisfaction within the hotel Competitive set, and Dusit Hotels in Thailand. • Secured top industry ratings: 4.8/5 on Google, 9.1/10 on Agoda, and 9.2/10 on Booking.com. • Ranked in the top 30 hotels out of 1614 hotels in Bangkok on TripAdvisor in less than 8 months.