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Jean-matthieu Beroujon
314 Lượt xem hồ sơ
Nam, 14/12/1978, 45 tuổi
Bangkok, Thailand
Cập nhật: 30/07/2022
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 10 đến 20 năm
Tổng giám đốc/ Giám đốc
Thỏa thuận
Tiếng Anh (Giỏi), Tiếng Pháp (Giỏi), Tây Ban Nha (Khá)
100 - 499
Quản lý, điều hành
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Vatel Hotel & Tourism Business School
MBA in International Hotel Management - Thạc sĩ
2020 → 2021
Project Management Professional Specialization - Khác
2021 → 2021
Data Analytics Professional Specialization - Khác
2021 → 2021
University of Illinois, Urbana Champaign
Digital Marketing Specialization - Thạc sĩ
2021 → 2021
ESSEC Business School
Hotel Distribution, Revenue and Demand Management Certificate - Khác
2020 → 2020
Vatel Business School
Bachelor in International Hotel Management - Đại học
1997 → 2000
Cornell University
Hotel Revenue Management Certificate - Khác
2008 → 2008
Cornell University
Strategic Leadership for the Hospitality Professional Certificate - Khác
2011 → 2011
Kĩ năng
| Strategic Planning | |
| Hotel Operations Management | |
| P&L Management | |
| F&B Management | |
| Pre-Opening Management | |
| Revenue Management | |
| Sales & Marketing | |
| Financial Management | |
| Demand Generation | |
| Community Engagement | |
| Employee Engagement | |
| Multi-functional Team Management | |
| Hands on Leadership | |
| Honesty | |
| Reliable | |
| Budget preparation |
Kinh nghiệm làm việc
Operations Manager • Cluster Manager • Acting Group General Manager tại Apple Tree, Hospitality Division
2/2011 → 1/2012 (11 tháng)
Luang Prabang, Laos
Oversaw the 4-star, 33-room Boutique hotel Villa Maly; 20-tent, luxury eco lodge Kamu Lodge; and the 40-seater cruise boat Nava Mekong. Focused on the properties’ maintenance, asset protection, financial and commercial performances to provide an optimal return to the investors. Supervised Head of Departments and provided guidance and direction to over 100 employees. Ensured operations were aligned to company vision and local regulations. • Improved Villa Maly’s TripAdvisor ranking from 22 to 10 via enhancement of Guest Satisfaction through personal communication. Obtained the 2012 Certificate of Excellence, recognition in the Top 10 hotels in Asia by Conde Nast Travel. • Reduced staff turnover from 15% to 4% through benefit improvements and open communication. • Increased GOP for Kamu Lodge by 62% and Villa Maly & Nava Mekong’s by 51% (profitable for the first time). • Developed online presence and generated additional revenue of 30% by enabling direct booking on hotel webpage in collaboration with Online Travel Agencies.
Corporate Director of Operations • Interim General Manager, Pre-Opening & Rebranding tại Absolute Hotel Services
2/2012 → 2/2013 (1 năm )
Bangkok, Thailand
Developed, managed and oversaw pre-opening and re-branding projects of more than 10 Southeast Asia (SEA) properties in Thailand, Laos, Vietnam and Indonesia. Collaborated with and supported each hotel’s management in the creation and execution of pre-opening strategies. Led pre-opening brand consultations to ensure best in class opening processes. Frequently communicated with hotel owners, management, project teams, architects and designers. Supported Quality Assurance, group and properties SOPs adaptation process, for proper openings and operations. • Acted as Interim General Manager for the 70-room Eastin Easy GTC Hanoi’s pre-opening and the 190-room and suites Le Grande Bali Uluwatu’s re-branding project. • Oversaw the creation of an online Guest Satisfaction Survey platform and likewise collaborated with a third-party company to build an annual Mystery Audit for all branded properties. • For 3 different hotel brands, conceptualized and documented new and brand-specific operational initiatives and managed SOP Manual updates. • Controlled PMS-POS configuration and site go live. Supported team training for rooms, accounting and POS systems.
General Manager tại Twin Lotus Koh Lanta, formerly managed by The Unique Collection of Hotels & Resorts
2/2013 → 1/2014 (11 tháng)
Koh Lanta, Thailand
Opened and positioned the property in the market against all competitors to realize its revenue, financial and guest service goals. Oversaw management of its operations, sales and marketing, engineering and human resources. Led 90 employees in delivering distinctive and memorable service. • Executed strategies which helped the resort earn a position in the 2013 Agoda Gold Circle. • Achieved the Financial objectives set by the established Budget for the first year of operation. • Worked with business Owner and contractors to finish the construction of the bar, restaurant, meeting rooms and Spa. • Created and developed Menus, menu engineering and Food and Beverage promotions with the Executive Chef. • Hired and coached the Head of Departments and Assistant Level positions. • Supervised the creation and application of the resort Standards Operating Procedures and Policies.
Executive Assistant Manager tại Holiday Inn Resort Penang, InterContinental Hotels Group (IHG)
1/2014 → 1/2017 (3 năm )
Penang, Malaysia
Managed the full operations, including planning, organizing, staffing, directing and controlling the resort. Led strategies to achieve resort KPOs. Developed maximum profits through cost and labor control while maintaining the highest levels of quality in service to guests. Worked with key stakeholders to effectively manage and review the life cycle of the team. Encouraged culture of growth, development and performance. Handpicked as Interim General Manager for the Holiday Inn Bandung’s re-branding, including establishment of the IHG Brand Standards, and ensuring that Fire & Safety standards were met. • Elevated the property’s industry standing with several awards: 2015 & 2016 TripAdvisor Certificate of Excellence, 2016 TripAdvisor Travelers’ Choice Award, 2015 & 2016 Top 10 Best Family Resort in Malaysia by Holidays with Kids magazine. • Received the 2015 MAD Award in recognition of the highest Guest Satisfaction improvement among all SEA & AA resorts. • Improved all Soft Metrics, Guest Satisfaction by 5%, Problem Resolution by 20% and IHG Reward recognition by 10%. • For the first time in the hotel history, increased overall result standards by surpassing the 85% passing mark of the IHG Brand Audit in 2015 and repeated such in 2016 and 2017. • Achieved a 93% Food Safety Management System Audit rating from 2014 to 2016, an 8-point increase from 2013’s. • Created new menus and promotions and directed the F&B department during 5-month vacancy of the F&B Director role. • Worked in collaboration with the Executive Chef to obtain the Halal Certification (only resort in Batu Ferringhi to have it). • Strategically managed the resort’s multi-year renovations of the main restaurant, open kitchen, link bridge, resort center, Boost Juice shop, Minimart, Daily shop, elevators, gym, Kids Club, meeting rooms, lobby and lobby lounge. • Selected among the Top 10 GM Potential among 250 properties in EMEA (program was cancelled the same year).
General Manager tại Alma Oasis Long Hai, formerly managed by Fusion Hotels & Resorts (now Anoasis Resort)
1/2017 → 11/2018 (1 năm 10 tháng)
Long Hai, Vietnam
Took over this distressed resort and oversaw the property operation and its 150 employees to uphold commitment to deliver first-class guest experiences. Ensured all departments performed to their maximum efficiency and were individually profitable as per resort budget guidelines. Drafted strategic plan, including financial considerations, mapped to revenue and operational goals. Identified new market opportunities in collaboration with Sales, Marketing, PR & Revenue teams. Selected, developed, trained and motivated service-oriented staff to perform in a complex environment. • Rolled out strategies that led to several recognitions, including TripAdvisor Certificate of Excellence & Agoda Gold Circle. • Grew year on year revenue by 15% and GOP by 20%, a first above budget achievement after 3 years of poor performance. • Earned recognition as the company’s fastest growing and most followed property through social media strategies which drove a 100% increase in Facebook followers and creation of an Instagram account later followed by 5K people in 1 year. • Established the resort as a key business player via a PR strategy with a local market focus resulting to regular hosting of celebrities, photoshoots, music videos and TV shows as well as collaboration with local and international organizations. • Increased F&B revenue via creation of new menus, promotions and special events. Performed cost control via effective Menu Engineering, review of suppliers and products. Reduce food cost from 40% to 32%. • Initiated and implemented the property first General Maintenance Plan and fixed defects from previous renovations. • Provided pre-opening input to the Fusion Suites Vung Tau Project in collaboration with Corporate Office and Owners.
General Manager tại Amari Hua Hin, Onyx Hospitality Group
1/2019 → 10/2019 (8 tháng)
Hua Hin, Thailand
Worked as resort’s primary strategic business leader, managing all operations including guest and employee satisfaction, human resources, financial performances, sales and revenue generation and delivering return on investment. Directed the execution of brand service strategy and initiatives to increase guest satisfaction, profit and market share. Leveraged sales engines and initiated proactive activities to generate demand. Collaborated with Corporate Office to achieve brand positioning and success. Fostered community involvement through strong relationships with local officials, businesses and associations. • Led property’s recognition with several awards in 2019: Green Hotel Silver Award, Thailand Tatler Best Restaurant, Agoda Gold Circle. • In just 9 months, improved Trip Advisor ranking from 86 to 28 and grew Guest Satisfaction Scores from 89% to 91%. • Boosted year on year total revenue by 10% and GOP by 5%. • Enhanced STR Market share from 2018’s RevPar of 6 out of 6 to 4 out of 6 via effective leadership and restructuring of the Bangkok-based Sales department. • Directed operational initiatives that passed the company Brand Standard at 85% compliance, 93% Food Safety, 100% Fire & Safety Audit and 98% HR Audit. • Achieved a 92% Employee Satisfaction score by promoting a professional, fair, and enjoyable environment. • Ranked Top 3 property out of 29 in Thailand, Top 7 out of 52, overall, for the company 10 metrics’ KPIs. • Surpassed F&B Budget for the first time in 3 years by increasing Banqueting and new creative initiatives in other outlets. • Improved Spa revenue by 20%, ranked Top 2 property in Spa revenue generation (treatment & retail). • Created and implemented an extensive Preventive Maintenance Plan for all rooms and public areas. • Launched several entertainment initiatives with the opening of a new Kids’ Club, addition of a pool table, introduction of a new hotel mascot, outdoor games and a kids’ activity calendar, live music and open-air cinema events. • Opened a new Thai restaurant with offerings of a modern Thai cuisine for both international travelers and locals.
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