Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Lê Văn Minh
119 Lượt xem hồ sơ
Nam, 15/03/1987, 39 tuổi
118/16/14 Trần Quý Cáp Nha Trang - Khánh Hoà
Cập nhật: 14/09/2020
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 10 đến 20 năm
Trưởng bộ phận/ Trưởng phòng
Thỏa thuận
Toàn Quốc
Tiếng Anh (Khá)
Trên 5.000
Tiền sảnh
Giới thiệu bản thân
Trình độ học vấn chuyên môn
OPEN UNIVERSITY
Business Administration - Đại học
2005 → 2009
Kĩ năng
| Teamwork | |
| Giao tiếp | |
| Kỹ năng nghiệp vụ. |
Kinh nghiệm làm việc
Assistant Front Office Manager tại COCOBAY HOTELS DA NANG
9/2017 → 11/2019 (2 năm 2 tháng)
Đà Nẵng
Customer Satisfaction (Guest Feedback, Social Media Review). Financial Performance (Up selling, Room Revenue, Operation Auditing). Showing Initiative, Problem Solving, Staff Training, Team Leading. Manages and motivates the Front Office team in order to provide a high standard of service for customers. Welcomes guests and fosters customer loyalty through his/her friendly manner. Develops high quality relationships with guests throughout their stay. Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution. Oversee and supervises guest arrivals and departures with the front office executive and duty managers. Provide high level of customer service and maintain a high profile in the day to day front office operations. Ensure that personalized service is offered to each and every guest. Ensures that the pricing policy and internal audit procedures are duly applied. Supervises the management of debtors, group and individual guest invoicing and cash operations. Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests. Prepare monthly and daily revenue report and circulate to all HOD's Prepare Room revenue and occupancy forecast take action on rate strategies. Is involved in recruitment of new team members for front office. Integrates and trains employees, providing support for skills development. Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual. Ensures that the workplace remains clean and tidy Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise revpar Have a good knowledge of all systems and standard operating procedures of front office.Ensures that guest documentation and information is available and up-to-date.
Front Office Manager tại ĐÀ LẠT WONDER RESORT
11/2019 → 5/2020 (5 tháng)
Đà Lạt , Lâm Đồng
Trains, cross –trains, and retrains all front office personnel. Participates in the selection of front office personnel. Schedules the front office staff.Supervises workload during shifts. Evaluates the job performance if each front office employee. Maintains working relationships and communicates with all departments. Maintains master key control. Verifies that accurate room status information is maintained and properly communicated.Resolves guest problems quickly, efficiently, and courteously. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. Reviews and completes credit limit report. Works within the allocated budget for the front office. Receives information from the previous shift manger and passes on pertinent details to the oncoming manager. Checks cashiers in and out and verifies banks and deposits at the end of each shift.Enforces all cash-handling, check-cashing, and credit policies. Conducts regularly scheduled meetings of front office personnel. Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times. Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc. Monitor high balance guest and take appropriate action. Ensure implementation of all hotel policies and house rules. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Prepare revenue and occupancy forecasting. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manne
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