Tour Operator & Reservation Staff tại Saffron Travel

9/2015 → 12/2016 (1 năm 2 tháng)

Ho Chi Minh City, Vietnam

FIT Reservations Consultant & Ticketing tại TRAVEL INDOCHINA

12/2016 → 11/2018 (1 năm 11 tháng)

Ho Chi Minh City, Vietnam

Destination Specialist for US & UK Market tại ABERCROMBIE & KENT Vietnam

11/2018 → 12/2019 (1 năm )

Ho Chi Minh City, Vietnam

• Gather information to fully understand the agent’s requests and present options to meet the high-end clients’ needs. • Negotiate with hotels/suppliers for a special deal on unique services provided to high-end clients. • Work closely with relevant departments to solve all unforeseen troubles/issues occurring on the spot and make sure the trip runs smoothly. • Co-operate with the Product Department to develop the new and special product to ensure that the high-end clients’ have unique travel experience. • Work closely/negotiate with five stars hotels/resorts (Intercontinental Sun Peninsula Danang, Four Seasons The Nam Hai, Amanoi, Six Senses, etc) to get a special deal/arrange a memorable stay for clients. • Maintain relationships with travel agents, luxury hotels/cruises, and special services.

Assistant Sale Manager tại The Sailing Bay Beach Resort

12/2019 → Hiện tại

Phan Thiet, Bình Thuận Province, Vietnam

• Work on booking requests for special FIT/GIT from local DMC. • Follow up with local DMC/direct clients if they have any additional requirements to close the sale. • Handle daily sales activities: check room availability, respond to email correspondence, telesales/sale-call, plan, and prepare FAM trip/site inspection. • Monitor the market, identify, and approach new costumers (corporate, hotels, etc). • Contribute to the line manager and the team to promote the resort products in each market. • Support Head of Sales or Sales to complete in daily tasks. • Maintain and build up the relationship with existing local DMC/customers.