F.O Supervisor tại Muong Thanh holiday Hoi an

1/2015 → 6/2019 (4 năm 5 tháng)

Cua Dai, Hoi An

+ Ensure that financial and target of F.O are met or exceeded. + Maintaining the high presentation standard of the reception area + Organising the hospitality requirements for management meetings and presentat + Assignment staff in shift. + Always responsible for service quality and standards are maintained to provide maximum guest satisfaction. + Daily report for F.O manager.

F.O Supervisor tại Balcona Hotel

6/2019 → / (6 năm 11 tháng)

288 Vo Nguyen Giap

+ Ensure that financial and target of F.O are met or exceeded. + Maintaining the high presentation standard of the reception area + Organising the hospitality requirements for management meetings and presentat + Assignment staff in shift. + Always responsible for service quality and standards are maintained to provide maximum guest satisfaction. + Daily report for F.O manager.

F.O supervisor tại Parze Ocean Hotel

1/2019 → 1/2020 (1 năm )

15 Duong Dinh Nghe

+ Trains, cross –trains, and retrains all front office personnel. + Schedules the front office staff. + Resolves guest problems quickly, efficiently, and courteously. + Works within the allocated budget for the front office. + Monitor high balance guest and take appropriate action. + Ensure implementation of all hotel policies and house rules. + Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees. + Monitor all V.I.P 's special guests and requests.

Win the first award of Quang Nam Province receptionist competition 2017

2/2017

• Organized by Tourism associations. • With more than 30 hotels and resort in Quang Nam join.

Tran Thi Anh Thu - Room division

Muong Thanh Hoi an

Romdivison@muongthanhhoian.vn - 0914177042