Guest Relations Agent tại Pullman Vung Tau Hotel & Convention Center

3/2016 → 3/2017 (11 tháng)

Vũng Tàu, Ba Ria - Vung Tau, Vietnam

▪ Represent for the Hotel image, be at the lobby to maintain the relationship with customers and in charge of Check-in & Check-out process in Executive Lounge. ▪ Responsible for customer satisfaction during their stays, be flexible and disciplines at the same time to find the solution for customer requirements. ▪ Review all feedbacks on the online evaluation platform, such as TripAdvisor, Booking.com, Agoda, etc.

Event Planner/ Sales Event Coordinator tại Pullman Vung Tau Hotel & Convention Center

3/2017 → 8/2018 (1 năm 5 tháng)

Vũng Tàu, Ba Ria - Vung Tau, Vietnam

▪ The main contact for "Meeting" customers. ▪ Implement and manage the “Meeting” services. ▪ Responsible for customer satisfaction during event date, adapt to customers' needs, take leads, negotiate with clients and solve issues after events. ▪ Prepare BEO (Banquet Event Order) for the official event information to internal departments. ▪ Arrange the storage of contracts and liquidation contracts, order office stationary, work closely with Accounting, Purchasing and Receiving department.

Sales Executive - MICE & CORPORATE tại Pullman Vung Tau Hotel & Convention Center

10/2019 → 10/2020 (1 năm )

Ho Chi Minh City, Vietnam

▪ Looking for, researching and modifying the potential clients. ▪ Developing new clients, maintain relationship and analyze their consumption to maximize the revenue. Communicate and maintain relationship to loyalty guests. ▪ Develop and and maintain the consistence of standard hotel's image. ▪ Collecting market information, market trends and investigate competitors. ▪ Establishing connection with travel agencies, airlines, representative office and government inquiries. ▪ Consolidating agreement and commitment to guests and their requests, give guidance and on site check when needed. ▪ Closing deal effectively and continue with contract/ liquidation contract and fulfill customer's internal paper process.

Full Scholarship for Diploma in Hospitality Management

9/2018

The scholarship is funded by Austrian Development Cooperation, a program of the government of Austria that supports countries in Africa, Asia, South-Eastern, Eastern Europe and the Caribbean. The scholarship fully financial covered tuition fee, meals and excursion expenses in 8 months, took part in Tourismusschule Klessheim, Salzburg, Austria.