Front Desk and Night Audit Trainee tại Hotel Excelsior Geneve

2/2019 → 7/2019 (4 tháng)

Geneva, Switzerland

- Being responsible for handling Front Office and Administration tasks during shift - Managing reservations through OTAs, GDS and direct booking - Operating in and out phone calls

Front Office Management Training tại Gaylord Opryland Resort and Convention Center

10/2019 → 4/2020 (6 tháng)

Nashville, United States of America

- Performing roles in Front Office Department including Front Desk Agent, Call Center Agent, Room Controller, Bellman, Concierge, Night Auditor, Front Desk Supervisor. - Delivering exceptional customer service to guests

Yves Jemmely - Giám đốc Khách sạn - Associate Director

Hotel Excelsior Geneve

direction@excelsiorgeneve.ch

Kendahl Shearer - Giám đốc Dịch vụ Khách hàng- Director of Guest Service

Gaylord Opryland Resort and Convention Center

kendahl.h.shearer@gaylordhotels.com