Assistant F&B Manager tại The Five Residences

10/2020 → 5/2021 (7 tháng)

Hanoi

- Report to F&B Manager (FBM) - Assist FBM to carry out duties, handle the work and supervise all activities in F&B department - Supervise and prepare set up of the Banquet by following the Event Order - Supervise the cuisine organization in accordance with the require criteria, procedures. - Determine the training demand by observing staff performing in realizing their tasks and propose training plan to FBM - Organize, conduct training materials and train staff - Control loss and wastage in using commodities (limit damages, breakages at the lowest). - Control cost and recommend control measures to FBM - Ensure the quality food and drinks which are served with the service standards.

Restaurant Manager tại La Tropica Eatery & Pizza Bar

5/2020 → 7/2020 (2 tháng)

Hanoi

- Assist Deputy Director to set up in opening new western restaurant - Build up Standard Operating Procedure (SOP): sequence of service, payment procedure, revenue report, restaurant layout… - Make the training plan and train SOP for staff - Propose the promotion for the grand opening of the restaurant

Assistant Restaurant Manager tại Lotte Hotel Hanoi

4/2018 → 3/2020 (1 năm 10 tháng)

Hanoi

- Report directly to F&B Director - Make the promotion plan quarterly - Manage my team to get the target revenue - Control operational costs and minimize breakage and other expenses - Control quality and quantity of food served for guests - Deal with efficiently customer complaints - Make training plan monthly and train staff to enhance customer experience - Keep outlet clean and organized in both the front and the back of house - Be an internal trainer of hotel

Captain tại Lotte Hotel Hanoi

7/2016 → 4/2018 (1 năm 9 tháng)

hanoi

- Making weekly report about restaurant's activities to Manager - Handling guests complain in restaurant - Preparing training plan and training staff about knowledge and skill - Assisting to Manager to arrange duty roster for employees - Keeping and maintaining outlet hygienic - Being an instructor trainer of department

Waitress tại Lotte Hotel Hanoi

7/2014 → 7/2016 (2 năm )

hanoi

- Serving the food & beverage for guests, especially for VIP guests - Making billing procedure with hotel policy - Preparing service equipment and materials - Maintain hygienic standards and procedures - Being a buddy for new staff

The Essential skills for Supervisors and Managers at Restaurant and Hotel Certificate

5/2020

The certificate for attending and being trained about the skills for managers at Restaurant and Hotel

Wset level 2

10/2019

- Get the international certificate about Wine

Train the trainer

4/2019

- Have the certificate for attending the Train The Trainer Program

CS star of the month

8/2018

- The prize for the best employee in month

CS star of the month

2/2016

- The prize for the best employee in month