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Kim Bui

Kim Bui

Hồ sơ 5 sao 48 Lượt xem hồ sơ

Nữ, 21/01/1987, 39 tuổi

Long Bien, Ha Noi

Cập nhật: 15/05/2020

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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
Hà Nội, HCMC
Ngoại ngữ
Tiếng Anh (Trung bình)
Quy mô công ty lớn nhất từng làm
10 - 24
Công việc mong muốn
Vui chơi & giải trí

Giới thiệu bản thân

I'm a hard-working person who always drive to bigger goals in my career and life. In the last 5 years I was loyal wit EHG and have built up the La Spa chain from zero to hero. Actually not graduated from the hospitality or Spa major, my strenghts are developing the SOPs, KPIs of business chain, leadership skills including training and developing people. Used to worked as a wedding planner in the past, I’m good at organizing short-term works like events, or conferences. I’m interested in community activities and try to use my influence to convince people treating better to the planet, environment and animals.

Trình độ học vấn chuyên môn

Phuong Dong university

Economic Management - Đại học

2005 → 2009

I got the Certificate of Sankyu (Level 3) of Japanese language proficiency for non- native speakers

Kĩ năng

Training and Development
Leadership Skill
Building and practicing SOPs and KPIs
Customer Service

Kinh nghiệm làm việc

Director tại LA SPA VIET NAM

1/2015 → Hiện tại

Hanoi

Working as Spa Director, I manage 6 branches of La Spa chain at the same time and be reported directly by Spa managers. My main purpose is to manage and run all Spa activities, including quality of service, customer feedback, revenue and business strategies, and human resources management. I spend a lot of time on building SOPs, KPIs and creating training courses to indirectly support the operation running smoothly. - In the first year 2015, revenue of December increased 101% compared to the January - In the next 2 years, average revenue increased 50% per year - Built up successfully all the SOPs of Spa operation and made sure all the staff were well-trained for those - Built up successfully the unique KPIs useable to the Spa operation and one of the hotels in EHG - Kept the Hanoi La Siesta Spa at #1 of Tripadvisor in 2 years and top 5 in 1 year - Re-branding La Siesta Spa to La Spa Vietnam in the September of 2018 will all the related neccessary works. - Set-up and launch 1 or 2 new branches almost every year

Founder & CEO tại EMY HOUSE VIETNAM WEDDING PLANNER

2/2013 → 12/2014 (1 năm 9 tháng)

Hanoi

After 7 months working as a wedding planner freelancer, i got back to Hanoi and started up my own business in event industry. During this time, i set up and organized all a business should be: office, workshop, purchasing materials and goods, producing, building website and social media, marketing, sale, finance, dealing with customer in all cases... . Emy House became a very popular wedding - event supplier in Hanoi. I personally showed up on a TV show call "I'm 20" of VTC Vietnam to consult the young people who desire to be a wedding planner

Customer Service Manager tại Zen Spa Vietnam

12/2010 → 8/2012 (1 năm 8 tháng)

Hanoi

I worked at Zen Spa Vietnam as a receptionist for 3 months before being promoted to be Customer Service Manager due to impressive performance. At this position, i handled all activities in the both branches of this Spa to guarantee Guest's satisfactory: Managing reservations, emailing guests daily, handling complaints, working closely with partners to fix any problem, offering suggestions on promotions, gifts to attract and satisfy customer. - Create successfully the "service-from-heart" culture for Zen Spa - Drove team to broke several revenue records in years

Mong muốn về công việc

I'm looking for a new opportunity in a big company with high potential of developing.

Giải thưởng

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