Guest Relation Leader tại Alagon Zen Hotel

6/2019 → 3/2020 (8 tháng)

Ho Chi Minh City, Vietnam

• Having a physical presence at the front desk until all guests have gone to their room • Forming a strong relationship with guests through offering them a funny stories, sharing the recommandations of local tours • Maintaining and developing regular contacts with the guests during their stay • Taking the messages, write email and manage them • Investigate and responding to guests comments and complains and timely manner • To write an email for previous customer or upcoming guests • To lead the staff and support them

Guest Relation tại Alagon Zen Hotel

10/2018 → 5/2019 (7 tháng)

Ho Chi Minh City, Vietnam

• Having a physical presence at the front desk until all guests have gone to their room • Forming a strong relationship with guests through offering them a funny stories, sharing the recommandations of local tours • Maintaining and developing regular contacts with the guests during their stay • Taking the messages, write email and manage them • Investigate and responding to guests comments and complains and timely manner

Receptionist tại Alagon City Hotel

11/2017 → 9/2018 (10 tháng)

Ho Chi Minh City, Vietnam

• Greeting guests, making check in / check out process • Handle all of the incoming calls • Deal with booking by phone, email or face-to-face

Xuất sắc nhất tháng

3/2020

Nhận được 4 lần bằng khen về xuất sắc nhất của cả khách sạn về việc chăm sóc hách hàng.

Nguyen Thi Thu Anh - Front Desk Manager

Alagon Zen Hotel

thuanhnguyen@gmail.com - 0938100587