Hostess tại Tan Hai Van Chinese Restaurant

8/2014 → 5/2015 (8 tháng)

Ho Chi Minh City, Vietnam

Main responsibilities: - Greet guests as they enter, provide guests with menus and answer any initial questions - Answer all phone calls coming into the restaurant as standards - Engage with guests to ensure they are satisfied with F&B items and services - Research and develop new ways to improve guest experiences - Respond to complaints and assist to resolve them - Assist restaurant staffs when necessary - Develop a complete knowledge of menus - Ultilize suggestive selling techniques

Captain Cashier tại One Plus Rooftop Beerclub

3/2017 → 6/2018 (1 năm 3 tháng)

Ho Chi Minh City, Vietnam

Main responsibilities: - Receive captain order from waiter/ waitress and enter data in the system exactly. - Print check when requested. - Collect payment by accepting cash, check or charge payment from customers, making change cash for customers. - Discount purchases by redeeming coupons. - Verify credit acceptance by reviewing and recording Identification/ ID number, operating credit card authorization system. - Balance cash drawer by counting cash at beginning and end of work shift. - Prepare daily cash report, sort and fill invoices. - Maintain safe and clean working environment by complying with procedures, rules and regulations. - Make all daily/ monthly sale items report, revenue report and mail for chef accountant and the owners. - Make service charge report daily/ monthly. - Keep the key of safe, manage the floating cash and revenue.

Bartender tại The Myst Dong Khoi Hotel

7/2018 → 3/2019 (7 tháng)

Ho Chi Minh City, Vietnam

Bartender tại Vinpearl Luxury Hotel Landmark 81

3/2019 → 3/2020 (1 năm )

Ho Chi Minh City, Vietnam

Main responsibilities: - Present menu/ drinks list, answer questions and make suggestions regarding food, beverage and service to guests. - Take orders and serve food and beverage to guests according to the established sequence and procedures. - Fully conversant with all aspects of the Micros Computer System. - Ensure all food and beverage items, equipment and other facilities in the Outlet are maintained according to the departmental operation manual requirements. - Take guests order and serve items without unnecessary delay. - Familiar and have good knowledge of the outlet's menu and wine list. - Up-sell beverage to increase the revenue. - Report any difficulties or problems to Bar Manager for solution or follow up actions. - Maintain par stock of beverage. - Prepare mis-en-place according to the requirement and operation needs. - Clear and reset counters or tables. - Prepare and serve all alcohol or non-alcohol beverages as requested. - Assist in setting up or decorating the outlet according to the theme during special promotions or occasions. - Ensure all beverage stock are kept in the proper storage under the appropriate temperature. - Ensure all glasses are well polished. - Assist in par stock inventory and maintain an accurate inventory record. - Submit request for replenishing the beverage items in the bar. - Verify cash received ensuring only genuine money been collected. - Verify all credit cards presented by guests before to validity of the card.

Hutech Flair Bartender Open 2018

5/2018

The second prize